What are the responsibilities and job description for the Systems Support Engineer position at ITS Technologies, Inc.?
Job Details
Integrated Talent Strategies (ITS) is seeking a Systems Support Engineer to work in the Findlay, Oh area. This position offers a variety of great benefits, including health insurance, 401(k), and paid time off.
OTHER RESPONSIBILITIES AND JOB INFORMATION:
MINIMUM REQUIREMENTS: The minimum qualifications needed to perform the essential functions of the job such as education, competencies, experience, knowledge, and skills. This includes any specialized knowledge and expertise applicable to the job .
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.
The Application Support Engineer will work alongside the team to build new custom applications, and support the maintenance of our existing applications, ERP and data collection systems, and participate in the integration of DX technologies. This position will work with staff at multiple Sumitomo Riko America group companies to implement and maintain systems, while maintaining standardization.
ESSENTIAL FUNCTIONS:
- Design, develop, support, and maintain new web-based, custom applications that support business needs and eliminate manual processes.
- Build dashboards, reports, and queries within business intelligence applications.
- Utilize advanced ERP capabilities and automations to provide solutions to business users.
- Troubleshoot and provide end-user support for ERP, data collection (barcode scanners and barcode printers), EDI, and other 3rd party applications via the use of SQL queries, code reviews, logs, data analysis, performance monitoring, and testing.
- Coordinate with 3rd party vendors and internal stakeholders for installations, testing, troubleshooting, supporting tickets, and case escalation.
- Spend time with business users and plant-floor staff to understand and learn business processes and design new solutions.
- Integrate BI and custom web applications with 3rd party software and databases.
- Design new barcode labels to support both internal processes and external customer needs.
- Support EDI and Shipping Applications, including purchase orders, customer schedules, and shipment notifications.
- Support the implementation and integration of DX and automation technologies.
- Research and evaluate new technologies to streamline our processes and support our business.
- Demonstrate a strong willingness to learn new applications and solution techniques through self-guidance and experimentation.
OTHER RESPONSIBILITIES AND JOB INFORMATION:
- The Information Technology Department is a service organization. It is imperative that the associates in this department have the skills and personality to effectively communicate with business users in a professional manner. This also includes the ability to discuss systems on a level easily understood by the user and not necessarily on a technical level. This position requires the associate be self-motivated and involved in providing solutions.
- This position supports our ERP system consisting of IFS / Radley iCARaS (EDI) / Radley Data Collection (Barcode Scanners).
- Participate in after-hours, production down support activities/on call rotation.
MINIMUM REQUIREMENTS: The minimum qualifications needed to perform the essential functions of the job such as education, competencies, experience, knowledge, and skills. This includes any specialized knowledge and expertise applicable to the job .
- Minimum of an Associate Degree in Computer Science, Information Technology, or Programming.
- Superior knowledge of using SQL to build reports, retrieve and update data, and troubleshoot (direct PL/SQL experience is a plus).
- Experience in creating, maintaining, and supporting SQL Server and/or Oracle databases.
- Proficiency with report writers, business intelligence software, and programming languages.
- Knowledge of ERP concepts and barcode technology standards.
- Strong experience with HTML and web development.
- Experience with developing custom web applications using Python/Flask is preferred.
- Maintaining applications on both Windows and Linux servers is required.
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.
Benefits include medical, dental, and vision insurance; 401(k) with a company match; paid holidays and vacations; tuition reimbursement. To learn more, go to or click below to directly contact your recruiter.
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