Account Manager

Integrated Technology Systems is a successful, growing MSP based in New York City, providing top-quality IT support services to professional services clients. We're looking for an Account Manager to join our tightly collaborative team focused on out-of-this-world customer service and advanced cloud and network security solutions. This is a hybrid role based in NYC.

We’ll Provide:

• Annual salary of $80k based on experience
• Health insurance, PTO, and 401k with company match
• Hybrid work environment to support work/life balance

What You’ll Do:

• Own and grow client relationships by maintaining a deep understanding of each client’s business, IT environment, and goals to drive retention and satisfaction
• Translate client needs into action by developing technology roadmaps, budgets, and lifecycle plans, and coordinating with internal teams to deliver aligned solutions
• Manage the full account lifecycle including renewals, proposals, orders, margins, and accurate tracking of all activity in PSA and account management tools
• Support strategic planning and reporting through preparation of TBRs, proposals, and follow-up activities that identify new opportunities and improvements
• Partner cross-functionally with engineers and internal teams to standardize client environments, ensure timely delivery, and maintain best-practice technology stacks

Skills You’ll Need:

• 2 years of related experience
• Strong organizational and time-management skills, with the ability to proactively prioritize work and manage multiple client relationships effectively
• Excellent written and verbal communication skills, including the ability to present ideas clearly to business owners and key stakeholders
• Financial and business acumen, with experience evaluating client profitability, margins, and overall account health
• Relationship-driven mindset, comfortable building trust with both clients and internal teams to solve business and technology challenges
• Curiosity and adaptability with technology, staying current on industry trends and quickly learning new tools and solutions
• Bachelor's or Associate's degree preferred

Next Steps:

Quick apply with your resume here

Or

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-YTO1UBVIX/landing?u=1182753

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Pay: From $80,000.00 per year

Work Location: Hybrid remote in New York, NY 10040

Salary : $80,000