What are the responsibilities and job description for the Commercial Insurance Account Manager position at iTrust Insurance Group?
iTrust Insurance is an independent insurance agency founded in 2008 with a mission to provide client-first insurance solutions. We serve businesses and individuals across Arkansas, Texas, Tennessee and Missouri partnering with a range of carriers to deliver tailored coverage solutions. As an independent agency, we don’t push one product. We provide guidance, advocacy, and expertise. Our role is to simplify insurance, help clients make informed decisions, and build long-term relationships rooted in trust. We believe insurance is not a transaction. It’s an ongoing partnership. That mindset drives how we serve our clients and how we build our team.
We are seeking a Commercial Insurance Account Manager who thrives in a collaborative, fast-paced environment and takes pride in delivering strong client outcomes. This role is more than a service position. You’ll be a trusted advisor, working alongside producers, carriers, and clients to deliver risk solutions, including exposure to complex and surplus & excess (E&S) placements.
Key Responsibilities Manage a portfolio of commercial insurance clients with a focus on retention, relationship building, and long-term value. Handle renewals, endorsements, and day-to-day service with precision and ownership. Partner with producers and carriers to market, negotiate, and place both standard and E&S business. Identify coverage gaps, exposures, and opportunities to better protect clients. Provide consultative guidance aligned with clients’ evolving needs. Maintain accurate documentation within the HawkSoft agency management system. Communicate clearly with clients, carriers, and internal team members.
We are building a team of individuals who elevate those around them: Team-first mindset with a commitment to collaboration and shared success. Positive, growth-oriented attitude with a drive to improve. Strong sense of accountability and ownership of results. Clear, direct communicator who builds trust. Strong critical thinker who can analyze risk and make sound decisions. Coachable and adaptable, with a desire to learn. Confident and capable, with conviction in your work and recommendations. Strong alignment with our core values and client-first philosophy.
Preferred Qualifications Experience in commercial insurance account management or similar role Knowledge of commercial lines coverages (GL, Property, Workers’ Compensation, etc.) Experience or exposure to surplus & excess (E&S) markets preferred.
For more information about iTrust and this position please visit insuranceitrust.com/about-our-agency/join-our-team
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person