What are the responsibilities and job description for the Senior Technical Program Manager position at Itron?
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
At Itron, we’re building the connected, sustainable utilities, cities, and communities of tomorrow. Our Distributed Intelligence (DI) solutions bring analytics and action closer to the grid—helping utilities operate more efficiently, reliably, and intelligently.
We’re looking for a Senior Scrum Master / Technical Program Manager (SM/TPM) to support Agile engineering teams delivering DI applications in a SAFe environment. In this role, you’ll act as a servant leader, coach, and facilitator, empowering teams to deliver high‑quality, customer‑centric solutions while continuously improving flow, predictability, and collaboration.
Duties and Responsibilities
Serve as a customer‑centric servant leader for one or more Agile teams, fostering self‑organization, accountability, and continuous improvement
Coach engineers, Product Owners, and stakeholders on Scrum, SAFe, and Lean‑Agile principles to drive healthy, high‑performing teams
Facilitate Agile ceremonies, including Daily Stand‑ups, Iteration Planning, Reviews/Demos, Retrospectives, and Backlog Refinement, ensuring they are purposeful, time‑boxed, and outcome‑driven
Actively support Program Increment (PI) Planning and ART‑level events, enabling alignment and predictable delivery across teams
Partner closely with Product Owners to maintain clear, prioritized, and healthy backlogs aligned to customer and business outcomes
Drive delivery discipline by ensuring work items are properly sized, estimated, updated, and closed according to team standards
Use Azure DevOps metrics and queries to monitor backlog health, sprint execution, flow, and aging work items
Identify, escalate, and help remove team‑level and cross‑team impediments to improve flow and protect team focus
Facilitate dependency management and cross‑team collaboration within the ART to support reliable delivery
Leverage delivery metrics (velocity, throughput, cycle time) to support forecasting, transparency, and data‑driven continuous improvement
Lead impactful retrospectives that result in measurable improvements and innovative ways of working
Collaborate with Scrum Masters, TPMs, Product Owners, RTEs, and stakeholders to ensure alignment across the program
Model collaborative, agile leadership behaviors and help strengthen Agile adoption across the organization
Required Skills & Experience
3–5 years of experience as a Scrum Master or similar Agile delivery role supporting multi‑phase software programs
Strong, hands‑on experience with Scrum and SAFe in an enterprise environment
Proven ability to facilitate Agile ceremonies and PI Planning events with confidence and clarity
Demonstrated success coaching teams and leaders toward higher levels of Agile maturity
Experience using Azure DevOps (or similar tools) for backlog management, delivery tracking, and reporting
Excellent communication, facilitation, and conflict‑resolution skills
Bachelor’s degree in Computer Science, Engineering, Business Process Management, or a related field (or equivalent experience)
Preferred Skills & Experience
SAFe certification (SSM, SPC) or equivalent Agile certification
Experience supporting delivery across multiple teams or ARTs
Background in technical or software delivery environments
Strong experience using metrics to drive accountable delivery and continuous improvement
Experience delivering Utilities & Energy solutions, ideally including AMI (Automated Metering Infrastructure) or grid‑edge
technologies
Benefits Info:
This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-QW1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com