What are the responsibilities and job description for the Implementation Consultant position at Itron, Inc.?
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
As an Implementation Consultant, you will join our Professional Services team to deliver impactful solutions for our clients. You will lead the successful implementation of Itron's AI-powered technology, helping utility companies create safer, more resilient communities. We are seeking an action-oriented professional who values collaboration and is committed to understanding client needs. In this role, you will partner directly with customers to define software requirements, build executive relationships, and ensure successful outcomes. You will also advocate for client needs internally, influencing product development and innovation.Duties & Responsibilities- Become a subject matter expert on Itron's products and understand how AI can drive outcomes in the utilities industry.
- Build strong, trust-based client relationships through proactive communication and a collaborative approach.
- Manage the end-to-end delivery process, including project management, process definition, product requirements, user training, and issue resolution.
- Perform customer data analysis and create insightful reports.
- Configure Itron applications, including integration setup.
- Develop and deliver customized training materials and "train-the-trainer" sessions for client teams.
- Manage, triage, and troubleshoot user acceptance testing.
- Clearly capture and communicate client needs to internal R&D teams (product, software engineering, machine learning) to influence product enhancements.
- All members of our Team have a "Storm Role". During large storms you'll join others in supporting our core Support Team members to ensure our Utility Clients and their Contractors have a positive experience
- 0-4 years of experience in technology, engineering, or analytics-related fields.
- Bachelor's degree in Engineering, Systems Integration, Mathematics, or a related discipline.
- Familiarity with business analysis practices.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent organizational, time management, and communication abilities.
- High degree of accountability and adaptability.
- Willingness to travel approximately 25-50%.
- Knowledge of APIs, SQL, JSON, databases, and general data technologies.
- Experience with visualization tools (e.g., Power BI, Tableau) and ETL/data preparation tools.
- Formal project management training or certification.
- Background in the utility or energy sector.
- Experience with field mobility applications.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law.