Order Coordinator (Spanish Support)

Opportunity available for an Order Coordinator (Spanish Support) to assist the Sales team, including National and Regional Sales Managers. Approximately 30% of this role’s responsibilities involve Spanish-language communication with U.S., Canada, and Latin American markets. Strong written and verbal fluency in Spanish is essential to support email communication and documentation.

The ideal candidate has a sales administration background, excellent organizational skills, and the ability to manage multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, or other channels.
• Maintain professionalism with internal and external customers, ensuring positive interactions.
• Generate and close quotes, process orders, and route website leads.
• Collaborate with sales managers and inside sales representatives, tracking tasks, calls, and activity.
• Resolve product or service issues, escalating when necessary.
• Liaise between production, customer care, and accounting to track orders.
• Assist with audits, reporting, and account analysis for clients.
• Develop processes to ensure customer needs are met within budget and with minimal impact on the bottom line.
• Support trade show and meeting coordination, including material preparation, travel arrangements, and logistics.
• Continuously build knowledge of hospitality products and maintain strong relationships with team members and other departments.

Qualifications

• Associate degree or equivalent experience; combination of education and relevant work experience considered.
• Strong written and verbal proficiency in Spanish and English.
• Sales administration experience preferred.
• Familiarity with product structures, bill of materials, routers, or technical prints.
• Excellent written communication skills.
• Strong organizational, technical, and problem-solving skills.
• Ability to work under pressure, meet deadlines, and manage competing priorities.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Experience with video conferencing tools (Zoom, Teams, etc.).