What are the responsibilities and job description for the Sales Associate position at Itoya Topdrawer Corp.?
About Topdrawer
Topdrawer designs tools for the impossibly creative.
Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities, with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.
Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.
Sales Associate – Role OverviewAs a Sales Associate at Topdrawer, you are the face of our brand—welcoming customers, sharing product stories, and helping people find tools that inspire creativity and intentional living. You create an inviting, thoughtful experience through exceptional service, deep product knowledge, and a genuine passion for design. Whether guiding someone through our notebook collection or helping them discover a new creative ritual, you bring Topdrawer’s philosophy of quiet design to life.Key ResponsibilitiesCustomer Experience & Community
- Deliver a warm, educational, and personalized customer experience
- Share product stories and rituals that reflect Topdrawer’s values
- Foster a welcoming and inspiring environment for customers and teammates
- Collaborate with peers and leadership to create a high-performing team culture
- Support onboarding of new hires by modeling service standards
- Contribute to a positive, inclusive, and respectful workplace
- Assist with day-to-day operations including restocking, visual displays, and store upkeep
- Present merchandise in a way that highlights craftsmanship and design
- Support product launches and seasonal refreshes
- Meet or exceed personal and store-level sales goals
- Stay informed on product knowledge and promotions
- Uphold standards in service, presentation, and accuracy at the point of sale
- Enthusiastic about creativity, craftsmanship, and meaningful products
- Friendly, dependable, and energized by connecting with people
- Curious and coachable, with a desire to grow your skills and contribute to the team
- Detail-oriented with a natural sense of style and storytelling
- Excited to be part of a mission-driven brand focused on intentional living and lasting quality
Benefits Part-Time:
Part-time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact HRadmin@topdrawershop.com.
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.
Salary : $16 - $19