What are the responsibilities and job description for the Hardware Tech position at itoinc?
Worker Type: Employee We are hiring full-time Data Center Hardware Technician to work in Downers Grove, IL. Data Center. The Hardware Technician will deliver hands-on expertise and perform operational tasks including rack/stack, cabling, understanding of switch/port layout, console configuration, and server decommissioning within the Data Center. Applicants are preferred to have at least 3-5 years' experience directly working in a Data Center environment to be considered for this role. Shift: Week 1 – SUN, WED, THUR / Week 2 – MON, TUE, FRI, SAT. The schedule will rotate week 1 and 2 accordingly. Shift hours are 6 PM - 6 AM but shifts can change depending on business needs. Roles and responsibilities: • Rack and stack equipment and IT hardware in a corporate Data Center. • Troubleshoot and support server implementation and decommissioning within a secure, raised-floor environment. • Install supporting hardware for all devices in cabinets within a raised-floor environment. • Document problem resolution summaries using an online ticketing system. • Support 3rd party vendor activities. • Verification of status lights on, servers, devices, network devices (switches, modems, servers, or routers). • Verification of power connections on servers and network devices. • Installation and Verification of cables, Labeling of cables connections and network devices. • Work independently and in a team environment. • Candidate should have the ability to handle unique situations and trouble shoot Hardware failures as they occur. • Knowledgeable with Mainframe installations and terminology. • Log, analyze and promptly take steps to resolve and/or escalate problems experienced by internal and external clients. Assist with root cause analysis and perform preventative measures to reduce future problems. • Maintain a high level of proficiency and provide in-depth knowledge related to the day to day activities. • Ability to hand off/transfer ownership of ongoing projects, request and incidents to next shift through verbal and written documentation seamlessly. • Maintain documentation of hardware location and connectivity. • Must have proficient working knowledge of raised floor management, computer, and network installations in a medium to large-scale computer center environment. • Can define the physical layer including layouts of cabinets that contain servers, network hardware, disk, tape, and the technology that is required to satisfy client needs. • Can update raised floor plans for business growth within the Data Centers. • Have knowledgeable of fiber and copper cable, legacy and current technologies and infrastructure. • Must be able to coordinate electrical installations for the equipment with the Facility Engineers. • Is proficient in computer equipment specifications for power and cooling needs. • Working knowledge of industry best practices of computer systems and associated components, telecommunications, and storage systems, redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security systems. • Preferred to have working knowledge of legacy environments i.e. AS/400 and S/390 or UNIX, and Windows operating systems and associated communications systems. • The position benefits from experience in Production control activities, Network Operations, and Service Desk operations. • Travel to local data centers when support is needed. • Ability to manage remote data centers through customer portals and coordinate with local hands and feet support teams. • Able to lift 50lbs. Qualifications: Required • Advanced, proven knowledge of cable installation. • Training and experience working with the internals of computer hardware is required. • Excellent listening and communication skills. • Self-motivated, with high energy and an engaging level of enthusiasm. Preferred • Bachelor Degree or 3 years of related experience. • Able to follow the design plans of a cable infrastructure system. • Hardware installation, troubleshooting, and repair skills in the area of network equipment. • A , Network certification and/or PC maintenance work experience is desired. • Training and education or equivalent technology training and experience are desired. • Experience working in a medium to large-scale computer center environment is desired. Primary Location City/State: Downers Grove, IL - Opus, Illinois Additional Locations (if applicable): Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law. Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. We drive digital transformation by enabling increased agility and scalability through the modernization to public cloud. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS and Azure and recognized as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,000 associates around the world and is headquartered in greater Chicago. Visit us at www.ensono.com. In June 2018, Ensono acquired the hosted data center business of Wipro. Our company and community is one that focuses on philosophy of we win together. Our job opportunities will stretch your limits and expose you to cutting edge technologies whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make your résumé — and you — stand out. If you are interested in applying for employment with Ensono and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-800-729-1501. We highly recommend for you to create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application. Thank you!