What are the responsibilities and job description for the Product Manager position at ITMC Systems, Inc?
Job Title: Product Manager – Maintenance Platform
Location: Arlington, VA(Local Only)
Job Type: Contract Position
Role Summary
We are seeking a Product Manager to lead the development and scaling of our Maintenance Platform. This role will drive product strategy, execution, and cross-functional alignment to improve maintenance operations, resident experience, and operational efficiency across communities.
Key Responsibilities
- Define and execute the product roadmap for the maintenance platform, including work order management, inspections, preventive maintenance, and resident communication
- Partner with Operations, Engineering, and external vendors to translate business needs into scalable product solutions
- Own end-to-end delivery—from requirements and prioritization through launch and iteration
- Optimize workflows across key areas such as scheduling, technician productivity, and automated resident engagement
- Drive integration strategy (e.g., PMS, CRM, middleware) to ensure seamless data flow and system interoperability
- Leverage data and user feedback to continuously improve product performance and adoption
- Support pilot programs and scale successful solutions across the portfolio
AI / Data Expectations
- Identify opportunities to leverage AI to automate workflows (e.g., work order intake, routing, communication)
- Partner with engineering on AI-enabled features such as recommendation engines, automation, and workflow optimization
- Define success metrics and evaluate AI performance (accuracy, efficiency, user adoption)
- Ensure responsible AI usage, including data quality, transparency, and operational reliability
Qualifications
- 5 years of product management experience, preferably in B2B SaaS, operations, or platform products
- Experience building workflow-based products (e.g., work order systems, CRM, or operations platforms)
- Familiarity with AI/ML-driven products or automation tools (hands-on experience not required, but strong product sense expected)
- Strong stakeholder management and cross-functional leadership skills
- Analytical mindset with experience using data to inform product decisions