What are the responsibilities and job description for the STUDENT EMPLOYEE - Campus Center Operations Staff (fall 2022) position at Ithaca College?
Duties/Responsibilities:
- Provide outstanding customer service while working independently, answering phone calls, online chat, and assisting people who walk up to the Information Desk.
- Possess knowledge of events happening around the College as well as department locations and their responsibilities, faculty and staff roles and responsibilities at IC.
- Master phone system and procedures including answering multiple calls that come in at the same time, forwarding, unforwarding, and transferring calls.
- Demonstrate outstanding problem solving skills to utilize internet and college resources to answer challenging questions about Ithaca College and the surrounding community in a timely and correct manner.
- Manage the college Lost and Found, which includes tagging, tracking, and retrieving lost items.
- Oversee all activities in the Recreation Center, ensuring that customers are utilizing equipment in a safe and appropriate manner.
- Assist in setting up tables, chairs, stage pieces, and other equipment for all events that take place in the Campus Center.
- Have thorough knowledge of where set-up equipment is stored in the building, proper and safe use of equipment, and working knowledge of set-up terms and styles.
- Attend weekly meeting, as well as training in the fall and spring, prior to the start of classes.
- Be willing to work late nights, early mornings, weekends, holidays, and breaks.
Students can expect to work 2-3 two-hour shifts per week on weekdays and will also be scheduled on a rotation basis for weekend shifts. Staff are also expected to attend weekly staff meetings on Tuesdays at 12:15pm unless there is an academic conflict. Set-up shifts and duties will be scheduled via sign-up each week as the shift times vary. Training will take place for 1-2 days prior to the beginning of each semester.
Required Qualifications:
• Minimum 2.5 GPA and good judicial standing
• Customer service and phone skills
• Positive attitude
Application Instructions:
Please apply through the HR Job Database/Recruitment Cloud. In addition to submitting a resume, please also answer the following questions in the same document (no need for a formal cover letter).
1. What other commitments do you anticipate in the spring 2022 semester (e.g. Resident Assistant, other campus job, club leadership, sports team)?
2. Describe any customer service, telephone, and/or event/equipment set-up experience you have.
3. How many hours per week would you ideally like to work?
Any questions (including requests for accommodations) can be directed to Sybil Conrad (sconrad@ithaca.edu or 607-274-1172) the Director of the Campus Center.
Preference will be given to students with Federal Work Study (FWS) eligibility and first or second year students. For questions, please contact Student Employment at StudentEmployment@Ithaca.edu.
Ithaca College strives to offer experiential learning opportunities through its student employment programming, designing all student positions around a range of transferable skills desired by recruiters across a range of industries. As a student employee at Ithaca College, you will have the opportunity to utilize skills developed within the classroom and to put them into practice in a professional setting.
Preference for student employment positions is granted to students with Federal Work Study (FWS) eligibility.
To learn more about IC Student Employment, please visit our website . For questions about this job, please contact the Hiring Manager listed on this posting or StudentEmployment@Ithaca.edu .
