Job Description

Purpose:

Responsible for performing installations, service calls, and maintenance of broadband and telecom services at commercial sites. The role ensures business clients receive timely, high-quality service aligned with contract expectations and safety standards.

Responsibilities

• Install, configure, and service telecom and broadband products (internet, voice, video) in commercial environments
• Perform troubleshooting and diagnostics on-site to resolve service issues
• Maintain and update service logs, installation records, and equipment inventories
• Communicate clearly with commercial clients and site contacts
• Ensure compliance with all site-specific safety and access protocols
• Coordinate with dispatch and project teams to manage job scheduling and updates
• Maintain company equipment and vehicles in safe, working condition
• Support structured cabling or rack equipment installation as required

Key Measures / Key Performance Indicators:

• First-time installation success rate
• On-time arrival and job completion metrics
• Client satisfaction scores
• Repeat service rate for same-location issues
• Compliance with commercial job site protocols

Requirements

Education: High school diploma or equivalent; technical certifications preferred (e.g., low-voltage, structured cabling)

Experience:

• 1–3 years of experience in broadband/telecom installation in commercial settings
• Experience working in office buildings, retail centers, or multi-dwelling units preferred

Exposure:

• Commercial job site protocols and infrastructure
• Telecom equipment, networking devices, and structured cabling
• Safety and compliance requirements in commercial environments

• Factors critical to success at ITG Communications for this position:

• Technical proficiency and client professionalism
• Flexibility to work in complex environments
• Strong record-keeping and field reporting habits

Physical Requirements

• Ability to stand, walk, and sit
• Ability to use hands to handle or feet
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch, bend and crawl
• Ability to lift up to 75 lbs
• Ability to maintain all safety expectations

Please note:

This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to:

• Following all required safety protocols and procedures
• Using appropriate personal protective equipment (PPE)
• Operating vehicles and equipment safely
• Maintaining valid certifications and licenses as required
• Participating in mandatory safety training and meetings
• Reporting unsafe conditions or practices
• Passing required drug and alcohol screening
• Maintaining physical capabilities necessary to perform essential job functions safely

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.