Warehouse Assistant

Purpose

Job Description

The Warehouse Assistant supports the daily warehouse operations by assisting in inventory handling, shipping, receiving, and facility organization. This hands-on role is essential in maintaining the flow of goods, equipment, and supplies within the warehouse and supporting the Operations Manager in delivering efficient, accurate, and compliant service to internal and external stakeholders.

Responsibilities

• Open and close warehouse facility according to operational schedules.
• Receive, inspect, sort, and record all incoming and outgoing shipments.
• Ensure all inventory is properly checked in, processed, and placed in the correct locations.
• Operate warehouse equipment, including forklift, pallet jack, hand truck, and box truck as needed.
• Support compliance with customer requirements for handling, packing, and delivery.
• Maintain high standards of cleanliness, organization, and safety in the warehouse.
• Monitor and assist in staging, loading, and delivering materials.
• Track and support warehouse performance metrics and improvements.
• Communicate professionally with vendors, contractors, customers, and internal staff.
• Assist the Operations Manager in resolving on-site issues and escalating concerns when needed.
• Understand DOT and basic logistics requirements to assist with route planning and compliance.
• Perform other duties as assigned in support of warehouse and operational goals.
  
  

Requirements

Education:

High school diploma or equivalent required

Experience

• 1–2 years in a warehouse, shipping/receiving, or logistics support role preferred
• Equipment operation certification (forklift, etc.) a plus
  
  

Key Measures / Key Performance Indicators

• Inventory accuracy and receipt-to-shelf time
• Warehouse cleanliness and compliance
• Equipment handling safety record
• Productivity benchmarks
• Feedback from internal teams, vendors, and supervisors
  
  

Exposure

• Hands-on warehouse operations and logistics workflows
• Interaction with third-party vendors, drivers, and contractors
• Physical labor including lifting, driving, and equipment handling
• Familiarity with shipping/receiving software, safety procedures, and DOT basics
  
  

Factors critical to success at ITG Communications for this position:

• Ability to work independently in a fast-paced warehouse setting
• Attention to detail and ownership of inventory accuracy and shipment quality
• Dependability and professionalism in supporting daily warehouse operations
  
  

Physical Requirements

• Ability to lift 50 lbs or more
• Frequent standing, walking, reaching, bending, stooping, and climbing
• Operation of warehouse vehicles and equipment
• Must meet all company safety expectations and comply with PPE usage
• May be required to drive company vehicles for local deliveries
  
  

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.