What are the responsibilities and job description for the Operations Manager position at ITG Communications, LLC?
Job Description
The Operations Manager – Fulfillment is responsible for managing the full lifecycle of construction-related projects across assigned markets. This includes overseeing field operations, ensuring Fiber drop construction (aerial and underground) and installations are completed safely, on time, and in accordance with client expectations. This role leads field teams, contractors, and vendors while maintaining communication with internal stakeholders and clients throughout the execution of the project.
Responsibilities
Education: Bachelor’s degree, coursework or certifications in operations, logistics, or project management preferred.
Experience
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
The Operations Manager – Fulfillment is responsible for managing the full lifecycle of construction-related projects across assigned markets. This includes overseeing field operations, ensuring Fiber drop construction (aerial and underground) and installations are completed safely, on time, and in accordance with client expectations. This role leads field teams, contractors, and vendors while maintaining communication with internal stakeholders and clients throughout the execution of the project.
Responsibilities
- Oversee all local construction operations including aerial, underground, and in-home installation activities. Supervise employees and subcontractors to ensure timely, high-quality project delivery.
- Monitor and coordinate project resources and schedules against defined timelines and milestones.
- Track progress against budget and performance KPIs; report to internal stakeholders.
- Act as primary liaison for clients and project teams to address scope changes, concerns, or delays.
- Select and manage contractors, vendors, and subcontractors including scope and deliverables.
- Maintain job site safety standards and adherence to all client and company protocols.
- Support project kickoff, closeout, and post-project evaluations to improve processes.
- On-time project completion rate (≥95%)
- Field quality control pass rate (≥90%)
- Budget adherence (±5% of plan)
- Safety incident rate (target: zero recordables)
- Client satisfaction scores (≥90%)
- Timely escalation/resolution of issues (≤48 hours)
- Accurate and timely documentation submission (100%)
Education: Bachelor’s degree, coursework or certifications in operations, logistics, or project management preferred.
Experience
- 5 years of relevant experience in telecom or construction project management
- At least 1 year of fiber drop or in-home installation field experience
- Experience in a leadership role managing field teams and subcontractors
- Strong working knowledge of aerial and underground construction techniques
- Field operations and job site safety protocols
- Contractor/vendor management and quality assurance oversight
- Client-facing communication in a construction or telecom environment
- Ability to lead diverse field teams across high-volume construction projects
- Proactive issue resolution and schedule management
- Accountability to both field performance and client expectations
- Ability to stand, walk, sit, climb, balance, and crawl as needed
- Use of hands, arms, and feet for mobility and handling tools/equipment
- Ability to lift up to 75 lbs
- Operation of company vehicle and adherence to all safety expectations
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.