Damage Prevention Supervisor

Purpose

Job Description

The Damage Prevention Supervisor is responsible for overseeing daily utility locating operations and ensuring high levels of accuracy, safety, and regulatory compliance across assigned markets. This role leads field locators, manages ticket workflows, and drives performance to support a zero-damage environment.

The position serves as the primary link between field execution and operational leadership, ensuring compliance with 811 regulations, client expectations, and company standards.

Responsibilities

Key Responsibilities:

• Supervise and support Utility Locators performing underground facility marking and verification
• Manage daily 811 ticket workflows, including prioritization, backlog management, and SLA adherence
• Conduct field audits and quality inspections to ensure locate accuracy and compliance
• Investigate and resolve mismarks, near-misses, and utility damage incidents
• Ensure compliance with state One-Call laws, OSHA standards, and client requirements
• Provide coaching, retraining, and performance feedback to field personnel
• Monitor and manage productivity, workload distribution, and resource allocation
• Serve as escalation point for contractors, utilities, and internal teams
• Maintain accurate documentation of audits, incidents, corrective actions, and performance data
• Partner with Operations Manager to implement process improvements and risk mitigation strategies
• Support onboarding and training of new locators and field personnel
• Promote a strong safety culture and damage prevention mindset across teams
  
  

Key Measures / Key Performance Indicators

• Locate accuracy and audit scores
• Preventable damage rate (zero-damage goal)
• Ticket completion within SLA
• Safety performance (incident-free operations)
• Productivity and ticket volume management
• Quality of documentation and audit reporting
  
  

Technician performance improvement and retraining effectiveness

Requirements

Education:

• High school diploma or GED preferred
  
  

Experience

• 3–5 years of experience in utility locating, telecom, or field operations
• 1–2 years of experience in a lead or supervisory role preferred
• Strong knowledge of 811 systems, underground utilities, and locating equipment
• Experience with field audits, compliance, and performance management
  
  

Exposure

• Field utility locating operations and underground infrastructure environments
• 811/One-Call regulations and compliance requirements
• Interaction with contractors, municipalities, and utility providers
• High-risk environments where accuracy directly impacts safety and service continuity
• Factors critical to success at ITG Communications for this position:
• Ability to lead teams to achieve high accuracy and zero-damage performance
• Strong knowledge of damage prevention practices and regulatory compliance
• Effective problem-solving in high-risk, fast-paced field environments
• Ability to drive accountability, coaching, and performance improvement
• Strong communication across field teams, contractors, and leadership
• Physical Requirements
• Ability to stand, walk, and travel for extended periods
• Ability to work in outdoor environments and varying weather conditions
• Ability to perform field inspections, including bending, walking, and navigating job sites
• Ability to lift and carry materials up to 50 pounds
• Must maintain a valid driver’s license and operate company vehicle
  
  

Please Note

This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to:

• Following all required safety protocols and procedures
• Using appropriate personal protective equipment (PPE)
• Operating vehicles and equipment safely
• Maintaining valid certifications and licenses as required
• Participating in mandatory safety training and meetings
• Reporting unsafe conditions or practices
• Passing required drug and alcohol screening
• Maintaining physical capabilities necessary to perform essential job functions safely
  
  

Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.