What are the responsibilities and job description for the Billing Supervisor position at ITG Communications, LLC?
Job Description
Responsible for supervising daily billing operations for assigned payment centers, ensuring accurate processing of field work, timely invoicing, and effective team management while maintaining quality standards and customer satisfaction.
Responsibilities
Education:
High school diploma required. Additional course work in business, billing, accounts receivable preferred.
Experience
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Responsible for supervising daily billing operations for assigned payment centers, ensuring accurate processing of field work, timely invoicing, and effective team management while maintaining quality standards and customer satisfaction.
Responsibilities
- Supervise billing clerks in processing field work and ensure that the invoices are generated accurately and within the timelines.
- Support monthly closing processes, check for issues, variances and resolve them to enable accurate and timely closure.
- Generate regular reports on billing performance and metrics for timely review and intervention.
- Monitor AR aging and support collections efforts to achieve the target days sales outstanding (DSO).
- Review and analyze unbilled reports to ensure timely invoicing.
- Ensure compliance with customer SOWs and billing requirements.
- Interface with Operations teams on billing documentation and queries.
- Interact with customers to address and resolve billing issues.
- Provide training and guidance to billing clerks to enhance their capabilities and performance.
- Support system updates and process improvements for automation and improving productivity, accuracy and billing metrics.
- Supervise billing clerks in processing field work and ensure that the invoices are generated accurately and within the timelines.
- Support monthly closing processes, check for issues, variances and resolve them to enable accurate and timely closure.
- Generate regular reports on billing performance and metrics for timely review and intervention.
- Monitor AR aging and support collections efforts to achieve the target days sales outstanding (DSO).
- Review and analyze unbilled reports to ensure timely invoicing.
- Ensure compliance with customer SOWs and billing requirements.
- Interface with Operations teams on billing documentation and queries.
- Interact with customers to address and resolve billing issues.
- Provide training and guidance to billing clerks to enhance their capabilities and performance.
- Support system updates and process improvements for automation and improving productivity, accuracy and billing metrics.
- Supervise billing clerks in processing field work and ensure that the invoices are generated accurately and within the timelines.
- Support monthly closing processes, check for issues, variances and resolve them to enable accurate and timely closure.
- Generate regular reports on billing performance and metrics for timely review and intervention.
- Monitor AR aging and support collections efforts to achieve the target days sales outstanding (DSO).
- Review and analyze unbilled reports to ensure timely invoicing.
- Ensure compliance with customer SOWs and billing requirements.
- Interface with Operations teams on billing documentation and queries.
- Interact with customers to address and resolve billing issues.
- Provide training and guidance to billing clerks to enhance their capabilities and performance.
- Support system updates and process improvements for automation and improving productivity, accuracy and billing metrics.
Education:
High school diploma required. Additional course work in business, billing, accounts receivable preferred.
Experience
- 3 years of experience in billing operations
- 1 years of supervisory experience
- Strong background in billing processes
- Proficiency in FUSE system
- Knowledge of Excel and reporting tools
- Understanding of customer billing requirements
- Experience with financial reports, analysis
- Billing accuracy rates
- Invoice timeliness metrics
- Collection performance (DSO) and aging metrics
- Monthly closing completion within deadlines
- Customer satisfaction levels
- Variance resolution timelines
- Documentation accuracy
- Team productivity metrics
- Response time for customer query
- Process compliance
- Attention to detail and analytical skills
- Monitoring and guidance to the team
- Effective communication and problem-solving abilities
ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.