Senior People Operations Specialist

Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. The Iterative Health Site Network is a premier network of 100 clinical research sites across the US and Europe, accelerating the path to market for novel therapies. By combining deep expertise in clinical trials with cutting-edge AI, we empower research teams and study sponsors to expand and expedite access to novel therapeutics for patients in need.

At Iterative Health, we are transforming clinical research through the power of AI, technology, and human expertise. Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to improve patient outcomes. Through the Iterative Health Site Network — a premier network of 100 clinical research sites across the US and Europe — we help expand and expedite access to novel therapeutics for patients in need.

The Senior People Operations Specialist at Iterantive Health is a critical individual contributor responsible for helping scale and optimize the infrastructure that supports the employee experience. This role serves as a subject matter expert in benefits administration, leave management, HR systems, people analytics, compliance, and operational excellence.

This is an exciting opportunity for someone who enjoys building, improving, and modernizing People Operations processes in a high-growth environment. The ideal candidate is equally comfortable supporting employees, leveraging data to drive decisions, and identifying opportunities to streamline and automate workflows.

Over the next year, this person will play a key role in helping modernize our People infrastructure through process optimization, automation, AI-enabled solutions, and the implementation of new benefits, tools and technologies. 

• Administer employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, wellness, and voluntary benefits.
• Serve as the primary point of contact for employee benefits inquiries and issue resolution.
• Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment processes, partnering with brokers, vendors, and HRIS providers to ensure accuracy and a seamless employee experience.
• Partner with brokers, vendors, and internal stakeholders to support benefit administration, audits, benchmarking, vendor evaluations, and program enhancements.
• Serve as a trusted resource for employees and managers throughout the leave process.
• Partner with third-party leave administrators, HR Business Partners, managers, and payroll to support leave administration, ensure compliance, and maintain accurate documentation and records.

• Serve as the primary administrator for the company's HRIS, ensuring employee data is accurate, secure, and maintained with integrity across systems.
• Configure and support system workflows, business processes, security roles, reporting, and integrations.
• Manage employee lifecycle transactions, including hires, transfers, promotions, compensation changes, and terminations.
• Support onboarding and offboarding processes, ensuring accurate employee communications and coordination with payroll, finance, and external vendors.
• Develop and maintain process documentation, data governance standards, and system procedures.
• Maintain employee records, including I-9s, licenses, certifications, and other required documentation.
• Serve as a backup resource for pre-boarding and onboarding activities during periods of high volume or team absences.

• Support the development and maintenance of People metrics, dashboards, and reporting, providing insights on headcount, hiring, retention, turnover, engagement, leave utilization, and other workforce trends.
• Leverage HR technology, AI, and analytics tools to improve reporting capabilities, identify trends, and support data-driven decision-making.
• Partner with People leaders and cross-functional stakeholders to support workforce planning, reporting, and strategic initiatives.
• Support HR compliance activities, audits, and regulatory reporting, including EEO-1 reporting, unemployment claims, workers' compensation, compensation reporting, and other required filings.
• Assist with employee compliance programs, including employee handbook administration, policy updates, annual acknowledgements, mandatory training programs, and compliance communications.
• Maintain compliant employee records and support I-9 administration, record retention, documentation reviews, and other compliance-related processes.
• Monitor regulatory changes and support updates to policies, processes, reporting, and employee communications to ensure ongoing compliance.
• Identify opportunities to improve processes, leverage AI and automation, and enhance the employee experience through technology and operational efficiencies.
• Support additional People Team projects and initiatives as assigned.

How We Work 

• Collaborative and low-ego team environment
• Fast-moving and highly iterative culture
• Strong focus on ownership and accountability
• Mission-driven and patient-centered mindset
• Open communication and continuous learning
• Comfortable navigating evolving business needs 

• 5 years of experience in benefits administration, HRIS management, leave administration, or People Operations
• Strong knowledge of employee benefits programs, retirement administration, and leave management
• Experience administering FMLA, ADA, COBRA, disability, and state leave programs
• Experience working within HRIS platforms and managing employee data and workflows
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Strong communication and interpersonal skills with a service-oriented mindset
• Ability to handle sensitive and confidential information with professionalism and discretion
• Proactive, solutions-oriented, and process improvement focused approach

Benefits That Support You 

We believe great teams do their best work when they feel supported — professionally and personally.

• Hybrid work environment with in-office collaboration two days per week in either our NYC or Boston office
• Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered by Iterative Health
• Mental health and wellness support through Spring Health
• Health HSA or FSA options, and commuter FSA contributions supported by Iterative Health
• Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
• 401(k) program with a company match of up to 3% (up to $3,000 annually)
• Weekly in-office lunch benefit every Tuesday
• 100% company-paid short-term and long-term disability coverage
• Annual wellness and professional development stipend to support your health and growth
• And more!

New York pay range: $90,000 USD - $130,000 USD

At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact CandidateAccommodations@iterative.health.