What are the responsibilities and job description for the Order Entry / Customer Service position at Iten Industries, Inc.?
Order Entry / Customer Service
Starting pay $18-$21 depending on experience
About the Company:
Celebrating our 104th Anniversary in 2026, Iten Industries, Inc. supplies the custom manufacture of thermoset and thermoplastic components. Our expertise, resources, commitment, and state-of-the-art systems allow us to meet customer requirements with precision tolerances, high quality, and exceptional value. We offer a comprehensive benefits package including life insurance, weekly short-term disability and accident benefits, dental and vision coverage, health care benefits, and prescription drug coverage.
SUMMARY: This position is responsible for performing Customer Service and Order Administration functions through the following duties listed below.
Primary Responsibilities:
- Processes purchase orders and coordinates with customers to ensure accurate pricing and delivery requirements.
- Receives purchase orders via phone/email.
- Communicates with customers via phone/email to receive instructions pertaining to purchase orders.
- Consults with Sales Department, Shipping Departments, or other Iten personnel to confirm shipping dates.
- Answers incoming calls to Iten and directs the calls to the appropriate department.
- Assists in the coordination of pick up of parts in Shipping Departments.
- Completes export paperwork for international shipments.
- Processes invoices for previous day's shipments.
- Other duties may be assigned.
EXPERIENCE:
- Minimum 2 years of clerical experience required.
- 2-5 years of customer service / inside sales experience preferred
- High School Diploma
- Strong administration, planning and prioritization ability.
- Computer knowledge and understanding of MRP systems.
- Professional presence and demeanor.
- Effective interpersonal communicative ability.
Iten Industries, Inc. is an Equal Opportunity Employer and provider of services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. Employment is contingent upon successfully passing a pre-employment drug screening and background check, and employees are required to maintain a drug-free status throughout their employment.
Salary : $18 - $21