What are the responsibilities and job description for the ServiceNow CSM Architect position at iTek People, Inc.?
Role: ServiceNow CSM Architect (W2 Only)
Location: Hybrid (Anywhere in USA)
Experience: 12 Years
JD
The ServiceNow CSM Architect cum Senior Developer is a dual-authority role responsible for design and implement Customer Service Management (CSM) module. This professional acts as the lead technical authority, bridging the gap between business requirements and high-scale technical execution. The role demands deep expertise in architecting complex, scalable solutions, leading hands-on development, and orchestrating seamless integrations with third-party enterprise systems. Needs to be a good team player.
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