What are the responsibilities and job description for the Member Service Representative position at ITEDIUM Inc?
We are seeking a highly motivated individual to join our team as a Member Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and participants via phone, email, and chat. You will be an integral part of our team, providing critical support for our client's administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services.
Responsibilities:
- Answer calls, respond to emails and chat line in a timely and professional manner
- Handle customer inquiries related to basic plan information, account information, insurance information, and federal and state COBRA regulations
- Create, escalate, and resolve inquiries using in-house ticketing system
- Provide direct support to clients and participants on questions related to COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services
- Update existing participant information accurately and efficiently
- Identify and escalate priority issues to appropriate parties
- Document all call information according to standard operating procedures
- Conduct daily review of letters to be mailed and send necessary communications to maintain compliance.
- High school diploma or equivalent; college degree preferred. - Minimum 2 years of experience in customer service.
- Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced environment.
- Strong attention to detail and ability to prioritize tasks. - Proficiency with Microsoft Office and experience with ticketing systems.
- Knowledge of COBRA regulations and health insurance terminology a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply.