What are the responsibilities and job description for the ServiceNow Platform Technical Consultant (360) position at iTech AG?
Overview
iTech AG is seeking a technically skilled Platform Technology Consultant to support delivery for a platform implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized technology platform across the enterprise.
This individual will serve as a key technical resource, accountable for hands-on platform configuration, integration, and deployment activities that drive implementation forward and ensure the platform is built to design specifications and quality standards.
Roles And Responsibilities
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
iTech AG is seeking a technically skilled Platform Technology Consultant to support delivery for a platform implementation initiative, a critical phase of a large-scale transformation to establish and mature a centralized technology platform across the enterprise.
This individual will serve as a key technical resource, accountable for hands-on platform configuration, integration, and deployment activities that drive implementation forward and ensure the platform is built to design specifications and quality standards.
Roles And Responsibilities
- Execute hands-on platform configuration, customization, and deployment activities in alignment with design specifications
- Develop and maintain technical documentation including configuration guides, integration specs, and deployment runbooks
- Analyze current-state technical environments to identify gaps, dependencies, and migration requirements
- Design and implement platform integrations with existing enterprise systems and data sources
- Support data migration activities including mapping, validation, and reconciliation
- Conduct unit and integration testing to ensure configurations meet functional and technical requirements
- Troubleshoot and resolve platform issues, defects, and technical blockers across implementation phases
- Collaborate with architecture and engineering teams to validate technical designs and ensure adherence to standards
- Participate in technical workstream planning, sprint activities, and delivery tracking
- Contribute to quality assurance processes, including peer review of technical configurations and documentation
- Identify and escalate technical risks, dependencies, and impacts to the engagement lead
- Support environment management including development, test, and production instances
- Assist in the transition to deployment and post-go-live support phases
- Other duties as assigned
- 3 years of experience in platform implementation, systems integration, or technical consulting
- Hands-on experience configuring and deploying enterprise technology platforms
- Strong understanding of integration patterns, APIs, and data exchange methodologies
- Experience working within Agile or structured delivery frameworks
- Ability to translate technical requirements into actionable configurations and solutions
- Strong analytical and problem-solving skills with high attention to detail
- Bachelor’s degree
- Experience supporting greenfield implementations
- ServiceNow CSA
- ServiceNow CIS-ITSM
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.