What are the responsibilities and job description for the ServiceNow Engagement Manager (338) position at iTech AG?
OVERVIEW
iTech AG is seeking an experienced Engagement Manager / Lead Business Process Consultant (BPC) to lead delivery of ServiceNow solutions in support of a federal client program.
This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.
ROLES AND RESPONSIBILITIES
- Serve as the primary point of accountability for SOW deliveryEstablish and manage engagement governance, cadence, and reportingBuild strong relationships with stakeholdersLead executive communications, including steering committees and status reportingFacilitate workshops to capture:Current-state processesPain points and opportunitiesDefine future-state process frameworksDevelop standardization and harmonization recommendationsCoordinate across diverse stakeholders including:Compliance and regulatory stakeholdersIdentify risks, dependencies, and organizational impactsOwn quality and completion of all discovery outputs, including:Process maps (current/future state)Requirements documentationGap analysis and recommendationsExecutive summaries and decision materialsEnsure deliverables are clear, actionable, and implementation-readyProvide direction and oversight to BA/BPC resourcesDelegate and manage workstreams while ensuring consistency and qualityReview and refine deliverables produced by supporting team membersAlign discovery outputs with the broader 5-year transformation roadmapPartner with technology and architecture teams to ensure feasibilitySupport transition into design and implementation phases
MINIMUM QUALIFICATIONS
- 7 years of experience in consulting, business analysis, or process transformationProven experience leading workstreams or engagements in complex environmentsExperience leading/supporting ServiceNow solution implementations and deliverablesStrong background in business process discovery and transformationExperience working with multiple stakeholders across business and ITDemonstrated ability to facilitate workshops and drive stakeholder alignmentExcellent communication skills, including executive-level presentation ability
EDUCATION AND CERTIFICATIONS
- Bachelor’s degree
PREFERRED QUALIFICATIONS
- Experience supporting greenfield implementations
- ServiceNow CSA
- PMP preferred
- Experience in multi-entity or federated operating models
SECURITY CLEARANCE
Ability to obtain and maintain Public Trust clearance
Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.