What are the responsibilities and job description for the ServiceNow Architect (323) position at iTech AG?
OVERVIEW
iTech AG is seeking a ServiceNow Architect to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires an architect who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES
- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with customer product owners to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
- Other duties as assigned
MINIMUM QUALIFICATIONS
- 2 years experience as a hands-on ServiceNow Architect
- Strong experience developing custom ServiceNow applications and platform configurations
- Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder)
- Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
- Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONS
- Bachelor’s degree
- ServiceNow CSA
PREFERRED QUALIFICATIONS
- ServiceNow Certified Implementation Specialist (CIS):
- CIS – IT Service Management (ITSM) or
- CIS – Customer Service Management (CSM)
- Experience supporting federal government programs
- Strong experience with Service Portal, UI Builder, and user experience design
- Experience configuring ITSM and/or CSM modules
- Familiarity with ServiceNow data model and performance optimization
- Strong problem-solving, communication, and collaboration skills
- Experience supporting DevSecOps-aligned Agile teams
SECURITY CLEARANCE
- Ability to obtain and maintain a Public Trust
- Pursuant to government contracts, US Citizenship is required
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.