What are the responsibilities and job description for the Senior Technical Consultant position at iTech AG?
Overview:
iTech AG is looking for a Senior Technical Consultant to support our federal customer. The Senior Technical Consultant plays a key role in guiding customers through successful ServiceNow implementations across the ITBM suite. This role combines hands-on platform configuration with strategic technical advisory, ensuring customer outcomes align with best practices and business goals.
Responsibilities:
- Lead technical design sessions and provide expert guidance during workshops.
- Configure and customize ServiceNow applications, including Platform Analytics, Agile Development, Alignment Planner Workspace, Demand Management, Project Management, Resource Management, Timecard Management, and Collaborative Work Management.
- Develop and refine user stories in partnership with Product Owners and stakeholders.
- Implement and support integrations between ServiceNow and external systems.
- Mentor platform administrators and junior consultants in best practices and technical standards.
- Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies.
Qualifications:
- 3-5 years of ServiceNow technical experience preferred.
- Strong understanding of ITBM processes and project/program methodologies.
- Proficiency with ServiceNow scripting, configuration, and integrations.
- ServiceNow certifications (CSA, CAD, or ITBM-specific certifications) preferred.
- Strong interpersonal skills with a proven track record of providing excellent customer service.
- Excellent writing and communication skills with attention to detail.
Education:
- Bachelor's degree in a related field or an additional 4 years of related experience.
Security:
- Pursuant to a government clearance, U.S. citizenship is required.
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.