What are the responsibilities and job description for the Strategic Account Manager – Austin, TX (6047) position at itd?
Responsibilities:
Ambassador and Stakeholder Management
- Act as the first point of contact for consultants and client partners
- Build trust through responsiveness, consistency, and clarity
- Support consultant performance, satisfaction, and retention throughout the engagement
- Surface risks early and handle complex situations with professionalism
- Represent itD as a partner who understands the nuances of each relationship
Consultant Lifecycle Oversight
- Lead consultants through the full engagement lifecycle, from onboarding to closeout
- Coordinate internal and client-specific steps to ensure a smooth and supported experience
- Ensure expectations are clear, blockers are addressed, and consultants feel supported and seen
- Participate in interviews for key roles tied to your assigned clients
- Provide insight into client culture, expectations, and program structure during candidate evaluations
- Align closely with your Business Developer and recruiting partners to ensure candidate quality and fit
- Help calibrate hiring needs, support offer prep, and ensure strong handoffs into onboarding
Operational Execution and Data Accuracy
- Keep systems and records up to date across consultants, clients, and projects
- Own CRM data hygiene across consultant records, client contacts, deal entries, and related documentation
- Document growth opportunities and key touchpoints in CRM to support visibility and follow-through
- Collaborate cross-functionally with Finance, HR, and other internal teams to resolve issues and meet account needs
- Support quoting activities and SOW renewals in coordination with your BD and cross-functional teams
Client Engagement and Business Development Support
- Partner with your assigned Business Developer to protect and grow assigned client relationships
- Develop strategic relationships with client stakeholders and help shape direction of the account
- Monitor account delivery, identify service gaps, and make recommendations to strengthen execution
- Contribute to account expansion through consistency, clarity, and trusted partnership
- Coordinate appreciation efforts and light event planning as needed to support engagement
Required qualifications and skills
- 5 years in account management, client success, or consulting delivery roles
- Experience managing strategic accounts and growing business relationships
- Strong communication, relationship-building, and organizational skills
- Ability to manage multiple priorities with precision and follow-through
- High comfort level operating in fast-paced and occasionally ambiguous environments
- Skilled at earning trust and influencing through empathy, negotiation, and clarity
- Experience preparing or supporting SOWs and quoting conversations
- Proficient in CRM usage to log activity, track deals, and maintain accurate records
Preferred qualifications and skills
- For Bay Area (beauty/retail): Experience supporting consumer product, lifestyle, or retail brands
- For Bay Area (enterprise tech): Experience in hardware or technical client environments
- For Austin (social media): Background supporting fast-growth tech or platform-oriented clients
- Experience with consultant populations, client-facing service models, or delivery oversight
- Comfortable coordinating regional meetings, appreciation efforts, or client-facing events
- Familiarity with consulting practice areas such as PMO, Change Management, BI, or DevOps
Education
- BA/BS degree in a relevant field such as Business Administration, Communications, or Organizational Leadership
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Salary : $85,000 - $125,000