Knowledge Manager (KM)

ITCON Services is looking for a bright, motivated Knowledge Manager with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.

A Knowledge Manager is responsible for overseeing the management, organization, and distribution of an organization's knowledge assets, ensuring that information is readily accessible to the right people at the right time. They develop and implement strategies, systems, and processes to capture, store, and share knowledge effectively, promoting a culture of collaboration and continuous learning.

Key Responsibilities

• Knowledge Management Strategy:
• Developing and implementing strategies for knowledge capture, storage, and dissemination.
• Knowledge Base Management:
• Building and maintaining knowledge bases, wikis, and other repositories to centralize information.
• Knowledge Sharing:
• Promoting a culture of knowledge sharing through various initiatives and programs.
• Process Development:
• Creating and implementing processes for knowledge creation, review, and updates.
• Stakeholder Collaboration:
• Working with various departments to understand their knowledge needs and implement solutions.
• Training and Support:
• Training employees on knowledge management tools and processes and providing ongoing support.
• Performance Measurement:
• Tracking and analyzing the effectiveness of knowledge management initiatives and making adjustments as needed.

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Excellent organizational and analytical skills.
• Experience with knowledge management systems and tools.
• Ability to develop and implement effective strategies.
• Experience in a fast-paced and dynamic environment.
• Proficiency in relevant technologies and platforms.