What are the responsibilities and job description for the Call Center Staff position at ITCON Services?
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
- US Citizenship REQUIRED
- A minimum of one year of experience in a medical/hospital call center
- A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
- Fluent in English and/or Spanish, both oral and written
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
- Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
- Ability to communicate information clearly, accurately, and completely
- Ability to record all pertinent information accurately and efficiently
- Ability to handle crisis and abusive calls in a professional and effective manner
- Ability to control the pace and flow of the inquiry/request and manage call time effectively