What are the responsibilities and job description for the Intern - IT User Support position at ITC Holdings Careers?
JOB SUMMARY
Join ITC holdings as an IT User Support Intern and gain practical experience supporting the technology used by the company’s end users. The intern will work alongside IT User Support team members to assist with hardware and software support, device deployment, troubleshooting, conference room technology, and other day-to-day IT support activities.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist with day-to-day technical support for end users across Windows, iOS, iPadOS, and Android environments, including in-person and remote support
- Assist with troubleshooting common hardware, software, and peripheral issues involving laptops, monitors, docking stations, printers, mobile devices, and related equipment
- Help build, deploy, and replace laptops/tablets and associated hardware in accordance with established standards and procedures
- Provide support for conference room technologies, including displays, cameras, touch panels, and other connected systems
- Troubleshoot basic wired, wireless, and VPN connectivity issues with guidance from IT User Support team members
- Document incidents, service requests, troubleshooting steps, and resolutions within the IT service management system
- Communicate professionally with end users regarding support requests, troubleshooting steps, and issue status
- Participate in IT User Support projects and other assignments as directed by team leadership
REQUIREMENTS
- Currently enrolled in an accredited Information Technology, Computer Science, Computer Information Systems, Cybersecurity, or related degree program
- Interest in building a foundational enterprise information technology skillset through hands-on troubleshooting and hardware/software support
- Basic familiarity with Windows and Microsoft 365 applications, including Outlook, Word, Excel, and Teams
- Familiarity with common computer hardware and peripherals, such as laptops, monitors, docking stations, printers, and mobile devices
- Basic understanding of networking concepts is preferred
- Ability and willingness to learn new technologies, software, and troubleshooting processes
- Strong customer service and communication skills, with the ability to communicate effectively both verbally and in writing
- Ability to organize and prioritize multiple assignments while working in a team environment, coupled with attention to detail
- Willingness to work 40 hours per week during the internship program
- Ability to travel by plane or car to remote sites as needed
- Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas