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Salesforce Technical Architect

ITBMS Inc.
Los Angeles, CA Full Time
POSTED ON 11/18/2025 CLOSED ON 12/1/2025

What are the responsibilities and job description for the Salesforce Technical Architect position at ITBMS Inc.?

Job Details

Title: Salesforce Technical Architect
Location: Los Angeles, California, US (Day one Onsite)-only local
Job Description:

  • Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.

  • 15 years of Salesforce experience, with at least 8 years as a Technical Architect.

  • Proven experience with Service Cloud and Agentforce / Agent Workspace.

  • Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.

  • Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.

  • Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).

  • Familiarity with Salesforce Data Model, Security, and Sharing rules.

  • Excellent communication, presentation, and stakeholder management skills.

  • Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Salary.com Estimation for Salesforce Technical Architect in Los Angeles, CA
$149,372 to $178,649
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