Teller

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Organizes and balances cash drawer daily and adheres to cash management guidelines.

Listen effectively to customers’ requests and promptly take the necessary action to assist them.

Recognizes opportunities to assist customers to meet their financial goals by making effective cross-sales and referrals.  

Accurately processes transactions via Branch Capture: scanning, keying exceptions and balancing and uploads batch files to core processor and the Federal Reserve.

Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.

Protects the Bank and its customers by maintaining a high level of security awareness. 

Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.

Follow and perform Safety and Soundness expectations when opening or closing the bank.  

Supervisory Responsibility

None

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 25 pounds at times.

May need to stand for long periods of time.

Position Type/Expected Hours of Work

This is a full-time non-exempt position.  Days and hours of work are Monday through Friday, 10:00 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.

Travel

Travel between branches may be required a few times a month.

No travel off site. 

Required Education and Experience

Minimum 1 year of cash handling and customer service experience required.

High School education or equivalent.

Ability to perform calculations.

Proficient in Microsoft Office (Excel, Word, Outlook). 

Delivers excellent customer service.

Effective verbal and written communication skills.

Strong attention to detail.

Strong desire to cross-sell products and services. 

Proven track record of success working in a team environment.

Ability to work a flexible schedule including evening and weekends.

Ability to work and multi-task in a fast-paced environment.

Models positive and supportive behavior.

Professional demeanor.

Preferred Education and Experience

1 year of bank teller experience preferred.

AAP/EEO Statement 

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.