What are the responsibilities and job description for the Hospitality Operations Lead position at Italic Catering, Dickens Opera House & The Passenger Restaurant?
30–40 Hours Per Week | Leadership Service Role
The Passenger is seeking hospitality professionals who lead from the front.
This is a hands-on leadership position for individuals who enjoy serving guests, supporting teammates, building systems, maintaining standards, and helping grow a business.
Unlike traditional restaurant management roles, our Hospitality Operations Leads actively participate in service while providing operational leadership. They serve guests, support the bar, train team members, uphold standards, maintain cleanliness, improve systems, support business development initiatives, and help create memorable guest experiences.
We are seeking two Hospitality Operations Leads who will play a critical role in shaping the guest experience and operational success of The Passenger.
About The Passenger
Located beneath the historic Dickens Opera House, The Passenger offers globally inspired cuisine, craft cocktails, local coffee, private dining experiences, live music, and hospitality designed to encourage guests to slow down, savor, and linger.
We are a growing independent hospitality company that values accountability, teamwork, initiative, continuous improvement, and genuine guest connection.
Position Overview
This is a working leadership role.
During slower service periods, the Hospitality Operations Lead may independently oversee front-of-house operations, including:
- Hosting
- Serving
- Beverage preparation
- Guest engagement
- Phone inquiries
- Reservation management
- Opening and closing duties
- Cleaning and maintenance tasks
- Operational readiness
During busier periods, the Hospitality Operations Lead serves as the on-shift leader while actively supporting the team wherever needed.
Success in this role requires the ability to move fluidly between leadership and execution while maintaining awareness of the overall guest experience.
The Hospitality Operations Lead acts as a steward of the business by controlling waste, protecting company assets, managing labor responsibly, identifying revenue opportunities, supporting business development initiatives, improving guest satisfaction, encouraging positive Google reviews, and treating the restaurant's success as their own.
Compensation
Compensation is designed to reward leaders who actively contribute to guest service.
This position combines leadership responsibilities with hands-on service opportunities, allowing team members to participate in gratuities and service-related earnings when actively supporting service operations.
Additional performance incentives may be available based on:
- Guest satisfaction
- Google review growth
- Operational execution
- Cleanliness and facility standards
- Team development
- Business performance
Success in This Role Looks Like
Guests consistently receive exceptional hospitality
- Positive Google reviews increase over time
- Team members are well-trained and accountable
- The restaurant remains clean, organized, and prepared
- Equipment and facilities are properly maintained
- SOPs are followed and continuously improved
- Revenue and guest frequency continue to grow
- Ownership spends less time solving operational problems
- The team operates with an ownership mindset
- The Passenger continues to strengthen its reputation as one of Longmont's most unique hospitality experiences
Salary : $18 - $22