What are the responsibilities and job description for the Choice Hotel General Manager position at Italian Kitchen?
Overview
We are seeking an experienced and dynamic Hotel General Manager to lead our team and ensure the highest level of guest satisfaction. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a proven track record in hotel management. As the Hotel General Manager, you will oversee all aspects of hotel operations, ensuring that our guests receive exceptional service while maximizing revenue and maintaining operational efficiency.
Responsibilities
- Lead and manage all hotel departments to ensure smooth operations and high-quality guest services.
- Develop and implement strategies for revenue management to optimize profitability.
- Oversee guest services to ensure an exceptional experience for all visitors.
- Maintain effective communication with staff and guests, demonstrating excellent phone etiquette.
- Monitor performance metrics and implement improvements as needed to enhance service quality.
- Conduct regular inspections of the property to ensure compliance with health and safety standards.
- Foster a positive work environment through staff training, development, and motivation.
- Handle guest complaints and feedback promptly and professionally to maintain satisfaction levels.
- Collaborate with marketing teams to promote hotel services and special events.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong customer service skills with a focus on guest satisfaction.
- Knowledge of revenue management principles and practices.
- Excellent leadership abilities with a track record of managing diverse teams.
- Bilingual or multilingual capabilities are preferred for effective communication with guests from various backgrounds.
- Proficiency in using phone systems and other communication tools effectively.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- A degree in Hospitality Management or related field is advantageous but not mandatory.
Join our team as we strive to create memorable experiences for our guests while fostering a supportive environment for our staff. If you are passionate about hospitality and possess the required skills, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $40,000 - $45,000