Dispensary Receptionist Specialist

*Please do not call regarding status of application, we will reach out to qualified applicants directly!*

About Italian Herbs

Italian Herbs is a family-owned & operated medical cannabis dispensary. Our mission is to welcome patients at their comfort level, providing quality cannabis products and product education in an inclusive, caring environment. Italian Herbs is built on family, and we welcome you to join us. At Italian Herbs, we meet patients where they are on their wellness journey with the goal to enhance their lives with quality cannabis, education, and caring service.

Summary

The Dispensary Receptionist Specialist performs the daily patient service in the dispensary's Lobby area. This position is classified as non-exempt. The Dispensary Receptionist Specialist reports to the Assistant General Manager and General Manager.

Primary Responsibilities

Primary duties include but are not limited to:

• Trained in core competencies including Patient Intake, answering patient questions via phone calls at reception desk and managing patient flow from the lobby area to sales floor.
• Patient Intake - Manages the registration and flow of visitors to the dispensary by greeting patients, caregivers and visitors to ensure only approved persons gain access to the facility. Register patients and caregivers into the state mandated electronic tracking system. Prevent diversion of medical marijuana by ensuring that purchased amounts do not exceed patients’ recommended limits. Ensure waiting area and sales floor remain organized and free of clutter. Assist new patients with required paperwork. Monitor all visitor activity to ensure visitors follow Board of Pharmacy mandated SOP’s and use internal communication system to communicate visitor movement throughout dispensary to security and other team members. Ensure check-in area and lobby remain organized and free of clutter.
• Patient Advisor – answer incoming phone calls, maintain a detailed knowledge of all medical marijuana products to educate and advise patients and caregivers on types, methods, and effectiveness of medical marijuana products.
• Sales floor – assist patients throughout the dispensary, including connecting patients with education resources, location of order pick-up, and ATM.
• Cleaning & maintaining public areas of dispensary – Responsible for daily cleaning tasks in public facing areas of dispensary. This includes cleaning tasks before opening hours and maintaining spaces during operational hours.

Experience

• Pharmacy tech degree or degree in related field is a plus.
• Prior Dispensary experience is a plus.
• Customer service and/or healthcare office experience a plus.
• 1 years of customer service experience in a retail business.
• 1 years working in a team-oriented position.
• High school diploma or equivalent.

Skills

• Excellent communication skills required.
• Must be able to thrive in a teamwork environment.
• Demonstrated organization and time management.
• Must demonstrate empathy and a passion for serving patients in need.
• Ability to problem solve while remaining professional in high-stress situations.
• Must be friendly and outgoing with a willingness to continue to learn to better serve patient needs.
• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market.

Requirements

• Basic math skills required.
• Must be 21 years of age or older.
• Must demonstrate a proficiency for technology.
• Must be able to pass state and federal criminal background checks.
• United States Citizen or authorized to work in the United States.
• Must be able to successfully complete Foundational Training program.

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Extended computer usage.
• Able to stand for long periods of time.
• Ability to lift, push, and pull 75 pounds.
• Comfortable being under constant video surveillance.
• Ability to work up to 10 hours a day and rotating shifts.
• Flexible schedule availability including nights, weekends and holidays.
• Ability to sit, squat, bend, and kneel repetitively throughout a workday.

Please Note: Management reserves the right to assign other job duties as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Italian Herbs encourages applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value all team members by embracing their diverse talents, perspectives, and experiences, and fostering inclusion that inspires innovation, encourages respect, and promotes unlimited success. Our goal is to attract and sustain a diverse workforce by recruiting, hiring, developing, and retaining high-performing employees who work collaboratively to carry out the mission of the Company.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Ashtabula, OH 44004: Relocate before starting work (Required)

Work Location: In person

Salary : $14