Business Analyst I

POSITION PURPOSE

The Business Analyst I (BAI) is an entry-level position that supports the daily operations and acts as a lead BA on small and medium programs with support. The BAI will provide supplemental BA support on large programs.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS

• Mentor, coach, and delegate work to Support Analysts.
•  Manage and maintain program technology operations procedures and documentation, including but not limited to data imports, payout processing, quality controls and audits, and report generation.
•  Lead execution of program technology operations tasks and quality controls.
•  Monitor allotted monthly operations hours and lead adjustments as needed.
•  Triage and troubleshoot production issues.
•  Provide training on technology capabilities and functionality for internal program support team members.
•  Administer system through configuration of program rules, website user segmentation and data imports and processing.
•  Elicit requirements from program decision makers, stakeholders, and subject matter experts and write user stories for system enhancements.
•  Perform functional and acceptance testing.
•  Manage change requests through identification, research, definition, and confirmation of scope and cost
•  Initiate improvements for operational efficiency (define, measure, and analyze).

POSITION REQUIREMENTS

• Associates Degree in Business Administration, Computer Science or related major or two years of equivalent work experience
• Demonstrated basic ability to understand capabilities and functionality of software applications and platforms
• Intermediate proficiency with data management tools and technologies; MS Excel, MS SQL required.
• Demonstrated basic ability to understand business context and program domain knowledge. 
• Demonstrated basic ability to effectively discuss ideas and information in ways that are understood and appropriate to target audience.
• Demonstrated basic ability to effectively document ideas and requirements in ways that are understood and retained.
• Demonstrated basic ability to present requirements and demonstrate completed functionality to decision makers and stakeholders.
• Demonstrated basic ability to communicate cost/benefit analysis and ROI impact.
• Demonstrated proficient ability to:
  • identify and define problems
  • generate ideas
  • execute tasks related to process improvement initiatives
  • recognize areas of inefficiency and suggest possible solutions

• Demonstrated basic ability to:
  • perform root cause analysis
  • lead triage and issue resolution across all IT resources required
  • link system capabilities to business needs
  • design features
  • create user stories and artifacts needed by build team
  • identify dependencies and perform impact analysis

• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred
• Ability to work the time necessary to complete projects and/or meet deadlines.

ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.