What are the responsibilities and job description for the IT Field Technician II position at iT1?
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician II to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1!
Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician II who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.
In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!
- Travel 75% or more of the time to Client sites to execute specific project requests.
- Provide excellent customer service and IT support during field visits.
- Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
- Validate equipment functionality.
- Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
- Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
- Document all client issues and escalate to the Project Manager.
- Create documentation as needed.
Job Qualification Requirements:
- A minimum of 3 years IT experience in a relevant position.
- Knowledge of workstation deployment and PC applications desired.
- Experience leading a small team with tight deliverable timelines.
- Excellent communication skills and ability to clearly describe challenges in a timely manner.
- Ability to apply critical thinking solutions during deployments when challenges arise.
- Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
- Experience installing and troubleshooting wireless access points.
- Experience and knowledge of conference room solution installation and configuration.
- Experience and knowledge of IT infrastructure and server technology.
- Experience and knowledge with routers, switches, firewalls, and many other network devices.
- Must have excellent troubleshooting and problem-solving skills.
- Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
- MCSE/MCSA/MCP, A and/or Network are desirable.
- Must possess excellent time management skills.
- Ability to work in flexible environment based on customer scheduling requirements.
- Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
- Able to lift 35 - 50lbs.
Physical Demands May Include:
- Lifting or carrying up to 50 lbs
- Lift 50 lbs.
- Standing for long periods of time
- Time spent in low postures (crouching, stooping, kneeling, bending)
- Climbing (ramps, stairs, or ladders)
- Sit at a computer for up to 8 hours per day
- Keyboarding for up to 8 hours per day
- Reaching Overhead
- Near Vision (working with small objects or reading small print)
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
- Driving
- Travel up to 75%
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)
*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
