What are the responsibilities and job description for the IT Field Technician I position at iT1?
iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!
Are you ready to take your career to new heights with a role that offers extensive travel opportunities? At iT1, we're looking for a dedicated IT Field Technician I who thrives on the road and excels in both internal and external responsibilities. As a critical point of contact between our organization and our valued customers, you'll engage, build, and execute cutting-edge technologies and images.
In this dynamic position, you'll ensure all assigned tasks are completed to the highest iT1 standards while enjoying the adventure of traveling up to 75% of the year. If you're passionate about technology and love the idea of exploring new places, this role is perfect for you!
- Travel 75% or more of the time to Client sites to execute specific project requests.
- Provide excellent customer service and IT support during field visits.
- Disperse equipment to the appropriate installation location onsite and install using best practices cable management.
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
- Validate equipment functionality.
- Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
- Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
- Document all client issues and escalate to the Project Manager.
- Create documentation as needed.
Job Qualification Requirements:
- A minimum of 2 years IT experience in a relevant position.
- Knowledge of workstation deployment and PC applications desired.
- Experience with high travel volume that includes navigating flights and airports in order to arrive at a client’s location.
- Experience installing and troubleshooting wireless access points.
- Experience and knowledge of conference room solution installation and configuration.
- Experience and knowledge of IT infrastructure and server technology.
- Experience and knowledge with routers, switches, firewalls, and many other network devices.
- Must have excellent troubleshooting and problem-solving skills.
- Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
- MCSE/MCSA/MCP, A and/or Network are desirable.
- Must possess excellent time management skills.
- Ability to work in flexible environment based on customer scheduling requirements.
- Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy.
- Able to lift 35 - 50lbs.
Physical Demands May Include:
- Lifting or carrying up to 50 lbs
- Lift 50 lbs.
- Standing for long periods of time
- Time spent in low postures (crouching, stooping, kneeling, bending)
- Climbing (ramps, stairs, or ladders)
- Sit at a computer for 8 hours per day
- Keyboarding for 8 hours per day
- Reaching Overhead
- Near Vision (working with small objects or reading small print)
- Speaking (communicating information to clients/coworkers)
- Hearing Requirements (In person speech, telephone, other sounds)
- Driving
- Travel up to 75% (Away from home M-F)
- Insurance: Health Insurance, Vision, Dental, and Life Insurance
- Leave and Holidays: Paid Vacation, Paid Holidays
- Retirement: 401K Plan with company match (eligible after 1 year of employment)