What are the responsibilities and job description for the Information Technology Specialist position at IT Voice?
About the Company
IT Voice is a leading provider of IT solutions, specializing in network management, system administration, and technical support. Our team is dedicated to delivering top-tier service to our clients, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize client needs above all else, taking ownership of every task and approaching our work with efficiency and integrity.
About the Role
As a Tier 2 Technician at IT Voice, you’ll play a vital role in installing, maintaining, testing, and repairing systems and networks in Birmingham, AL. Using your technical expertise, you’ll provide first-level technical support to IT Voice customers, resolving technical issues efficiently and ensuring seamless IT operations.
Responsibilities
- Provide customer support and resolve technical issues efficiently.
- Maintain and troubleshoot software, hardware, networking, and communication systems.
- Offer training and guidance to staff and clients on new technologies.
- Conduct weekly site visits to clients in the field for on-site support.
- Ensure tickets are closed within 3 days while maintaining high customer satisfaction.
- Serve as a primary project member on technology projects with moderate scope and impact.
- Stay up to date with current technological developments and industry trends.
Qualifications
- Experience: Minimum 3 years in IT, with system maintenance and troubleshooting experience.
- Certifications: CompTIA and Network (working toward or achieved).
- Location: Must live within commuting distance of the Birmingham, AL area.
- Additional: Good driving record and ability to lift up to 70 lbs for equipment transport and installation.
Required Skills
- Strong troubleshooting, system maintenance, networking, and communication skills.
Preferred Skills
- Networking
- Strong troubleshooting
Equal Opportunity Statement
At IT Voice, we’re committed to excellence, teamwork, and innovation. We provide the tools and support you need to grow in your IT career while making a direct impact on the clients we serve. We are also a Team – so if it would bother you to take out the trash one day, it’s best you do not apply.
Additional Information
Please include a brief cover letter with your resume, explaining your interest in joining IT Voice. While the work is Monday – Friday, overtime is required. (To be discussed with Hiring Manager)
Benefits
- 401(k), health, dental, vision, and life insurance
- Paid Time Off (PTO)
- Travel reimbursement
- Work-from-home opportunities (as applicable)
- Long Term Disability
Work Schedule
Monday to Friday (Overtime opportunities available)
Work Location
Birmingham, AL (On Site)
Company Website: www.itvoice.com
Salary : $23 - $28