IT Helpdesk Technician - Entry Level 1

Job Summary

We are seeking an enthusiastic and motivated IT Helpdesk Technician at the Entry Level 1 position to join our dynamic technology support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and professional support to resolve hardware, software, and network issues. Your energy and problem-solving skills will help ensure smooth IT operations across the organization, enabling colleagues to work efficiently and effectively. This paid position offers a fantastic opportunity to develop foundational IT support skills in a collaborative environment dedicated to growth and learning.

Responsibilities

• Respond promptly to user inquiries via help desk systems, providing clear guidance on technical issues.
• Troubleshoot and resolve hardware problems related to computers, peripherals, mobile devices, and other equipment.
• Support software troubleshooting efforts for operating systems such as Windows, macOS, and Linux, including installation and configuration.
• Manage user accounts and permissions through Active Directory management and assist with GPO (Group Policy Object) configurations.
• Support the setup and maintenance of IT infrastructure components like routers, switches, and computer hardware.
• Document all support activities accurately in customer support ticket management systems for tracking and follow-up.
• Collaborate with team members on technical troubleshooting support related to computer networking, operating systems, and hardware issues.
• Provide excellent customer service by communicating technical solutions clearly and professionally to end-users.
• Assist in maintaining computer management practices and ensuring compliance with security protocols.

Experience

• Previous experience or familiarity with help desk systems or ticket management tools is a plus but not required; training will be provided.
• Basic understanding of Microsoft Office applications (Word, Excel, Outlook) is preferred.
• Knowledge of operating systems such as Windows, macOS, or Linux is advantageous.
• Exposure to computer networking concepts including LAN, TCP/IP, DNS, VPNs, and network troubleshooting is beneficial.
• Strong communication skills with an ability to explain technical information clearly to non-technical users.
• Demonstrated analysis skills for diagnosing hardware/software issues efficiently.
• Enthusiasm for learning new technologies in a fast-paced environment dedicated to IT support excellence.

This entry-level role is perfect for individuals eager to kickstart their career in IT support while gaining hands-on experience across a broad range of technical areas!

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Tuition reimbursement

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have previous IT experience?

License/Certification:

• IT certification (Preferred)

Ability to Commute:

• Williamsport, PA 17701 (Required)

Work Location: Hybrid remote in Williamsport, PA 17701

Salary : $23 - $28