ENTRY LEVEL INFORMATION SYSTEMS TECHNICIAN

ENTRY LEVEL INFORMATION SYSTEMS TECHNICIAN

IT's IT LLC | Cape Coral, Florida
We keep your business running while you focus on running your business.

ABOUT IT'S IT LLC

IT's IT LLC is a premier managed service provider (MSP) serving Southwest Florida with a focus on delivering excellence in managed IT services, cybersecurity, Microsoft CSP solutions, VoIP/telecommunications, and C-level technology consulting (CTO/CIO/CSO services).

Our Mission: Deliver 5-star service quickly and efficiently through an educational organization culture that values customers, team, and learning.

Our Approach: We believe fundamentally that IT is a partnership. We serve as educational technology partners who focus on client success through consultative guidance, proactive problem-solving, and strategic planning rather than simply fixing computers.

POSITION OVERVIEW

We are seeking a motivated Entry Level Information Systems Technician to join our growing team. This role provides an exceptional opportunity to learn and develop technical skills in a supportive environment that values continuous education and professional growth. You'll work alongside experienced engineers and technicians while gaining hands-on experience with enterprise-level technology solutions.

Position Type: Full-Time
Location: 2503 Del Prado Blvd. South, Suite 405, Cape Coral, FL 33904
Reports To: Senior Technician / Service Manager

CORE RESPONSIBILITIESClient Support & Service Delivery

• Provide Tier 1 technical support to clients via phone, email, and remote support tools
• Respond to service tickets within established SLA timeframes (P1: 1 hour, P2: 2 hours, P3: 4 hours, P4: next business day)
• Document all service activities, resolutions, and client interactions in the PSA ticketing system
• Escalate complex issues to Level 2 technicians or engineers following established procedures
• Maintain professional, educational approach in all client communications

Technical Operations

• Monitor and respond to alerts from RMM (Remote Monitoring and Management) platform
• Assist with workstation setup, configuration, and deployment (Windows, Mac, Chrome OS)
• Perform basic troubleshooting for hardware, software, network connectivity, and peripheral devices
• Execute routine maintenance tasks including updates, patches, and system checks
• Support Microsoft 365 administration including user provisioning, license management, and basic troubleshooting
• Assist with VoIP/telecommunications support including Yealink phone systems

Security & Compliance

• Monitor endpoint detection and response (EDR) alerts and escalate security concerns appropriately
• Assist with security policy implementation and compliance monitoring
• Follow established security protocols and maintain multi-factor authentication standards
• Support email security, spam filtering, and basic network security monitoring

Documentation & Knowledge Management

• Create and maintain accurate documentation in IT Glue or similar platforms
• Contribute to internal knowledge base articles and standard operating procedures
• Track inventory of hardware, software licenses, and client assets
• Participate in regular training sessions and team meetings

Project Support

• Assist senior technicians with infrastructure projects and implementations
• Support network deployments including UniFi, Cisco, and Untangle solutions
• Help coordinate vendor relationships and equipment procurement
• Participate in client onboarding and technology assessments

REQUIRED QUALIFICATIONSEducation & Experience

• High school diploma or equivalent required
• Associate's degree in Information Technology, Computer Science, or related field preferred (or currently pursuing)
• 0-2 years of experience in IT support, help desk, or related technical role
• Demonstrated passion for technology and eagerness to learn

Technical Knowledge

• Basic understanding of Windows operating systems and common business applications
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)
• Experience with remote support tools or willingness to learn quickly
• Basic knowledge of cybersecurity principles and best practices

Professional Skills

• Excellent verbal and written communication skills
• Strong customer service orientation with professional phone etiquette
• Ability to explain technical concepts in clear, non-technical language
• Self-motivated with ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Time management skills with ability to prioritize multiple tasks
• Problem-solving mindset with analytical thinking abilities

Additional Requirements

• Valid Florida driver's license and reliable transportation (occasional on-site client visits)
• Ability to lift and move equipment up to 50 lbs
• Flexibility to occasionally work outside normal business hours for projects or emergency support
• Professional appearance and demeanor
• Background check and drug screening required

PREFERRED QUALIFICATIONS

• Active certifications (CompTIA A , Network , Security , Microsoft certifications, or similar)
• Experience with PSA ticketing systems (ConnectWise, Autotask, etc.)
• Familiarity with RMM platforms (Kaseya, Datto, NinjaOne, etc.)
• Knowledge of Ubiquiti UniFi networking solutions
• Experience with VoIP systems or telecommunications
• Understanding of backup and disaster recovery concepts
• Previous experience in MSP or service provider environment

WHAT WE OFFER Comprehensive Benefits Package

Health & Wellness

• Medical Insurance: Comprehensive health insurance coverage
• Retirement Savings: 401(k) retirement plan with company match
• Paid Time Off: 10 vacation/PTO days after 90-day probationary period (first year)
• Holidays: Minimum 3 paid holidays annually

Professional Development

• Tuition Reimbursement: $3,000 annually for continuing education
• Certification Support: Reimbursement for successfully completed certifications (with 1-year continued employment agreement per certification)
• Microsoft Resources:
• Access to Microsoft licensing for development and testing
• Microsoft Visual Studio access
• $150/month in Azure credits for learning and lab environments

Company-Provided Equipment

• Company phone with mobile hotspot
• Microsoft Surface Pro or comparable device
• Toll transponder for business travel

Additional Perks

• Office snacks and beverages provided
• Company stock options after 1 year (vested after 3 years)
• Supportive team environment focused on learning and growth
• Exposure to enterprise-level technology and Fortune 500 client environments

Career Growth Opportunities

• Clear advancement path from Level 1 → Level 2 → Senior Technician → Engineer
• Mentorship from experienced technical staff
• Regular training and skill development programs
• Opportunity to specialize in areas of interest (security, networking, cloud, etc.)
• Potential to earn industry-recognized certifications with company support

Job Types: Full-time, Permanent

Pay: From $41,100.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $3,000 - $41,100