What are the responsibilities and job description for the Call Center Representative position at iT Resource Solutions.net,inc?
Six to eight weeks of paid, on-site classroom training in Swedesboro, NJ then REMOTE
We are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.
As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!
PAY:$19.25/hr
Schedule
New-Hire Training
- Six to eight weeks of paid, on-site classroom training in Swedesboro, NJ
- Monday–Friday
- Includes exposure to pharmacy operations, laboratories, shipping, and warehousing
- Training toward becoming a Customer Care Specialist and registered New Jersey Pharmacy Technician
After Training
- Fully remote- 40 hours/week
Schedule:
- Monday–Friday: 11:30AM-8:00PM
- Saturday: 9:00 AM – 5:00 PM
Responsibilities
- Deliver exceptional customer service with kindness, empathy, patience, and professionalism
- Navigate patient and prescriber profiles across multiple systems
- Handle high volume inbound and outbound customer interactions
- Communicate through phone, email, SMS, chat, and mailed prescriptions
- Work independently and collaboratively within a team environment
- Coordinate with pharmacy and fulfillment teams
- Maintain a positive attitude while prioritizing customers and pet patients
- Follow company procedures and quality standards
Qualifications
- Possess or be able to obtain a New Jersey Pharmacy Technician License
- Strong high volume customer service and communication skills
- Quick learner who adapts well to change
- Compassion for animals and their caregivers
- Strong attention to detail
- Self-motivated and able to work in a fast-paced environment
- Comfortable using computers and navigating the internet
- Reliable and professional
- Ability to perform basic calculations
- High school diploma or equivalent
- High call volume experience
Salary : $19