What are the responsibilities and job description for the Field Support Engineer position at it recruiter?
Hi,
Please check the job description and share your updated resume.
Job Title: Field Support Engineer
Location: Cleveland, OH (Onsite)
Job Summary:
Onsite Field Service Engineer – JD
· Performs installation of desktop software products as approved by client.
· Performs additional application installation and/or configuration as required as per advice and guidance from TechM
· 2-3 Years of experience to support L1 level Windows devices break fix Issues
· Completion of tasks as per advice and guidance from TechM
· Participates and communicates effectively with team members.
· Develops and maintains a high level of customer satisfaction, and improved customer relations.
· Develops understanding of computer operating system and application interaction with computer equipment.
· Knowledge of Microsoft operating systems and Microsoft desktop products.
· Demonstrated commitment to quality and performance improvement.
· Strong end client communication skills should be able to communicate effectively with TechM and Client.
· Able to communicate in Local Language.
· Behaves in a professional manner, adheres to workplace policies, and maintains hygiene.
Onsite Roles and Responsibilities:
· Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and changes for all EUC Equipment, Software, and related services at customer Sites.
· Coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by the Service Provider, as a Customer-retained function, or a Third Party).
· Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or disturbance to Client.
· Onsite field support and IMACs for customer will follow standard business hours nationally (6AM – 8 PM CST).
· Resident Engineer from the dedicated site will travel to the sites on-demand to address any end user issue.
Best Regards
Deepak Ghosh
deepak.g@ehub.global