What are the responsibilities and job description for the Helpdesk / Desktop Support Technician position at IT Network Solutions Group?
IT Help Desk - Help Wanted!
Come work for one of the most respected Managed Service Providers in FL, utilizing the latest tools to proactively support and protect business clients.
Job Type: Full-time (in-person only)
Location: Ocala, FL and surrounding area
IT Network Solutions Group is looking for a self-motivated Computer Helpdesk / Desktop Technician to provide remote and on-site customer support, installing and troubleshooting hardware/software systems at customer offices throughout the Ocala Area.
Experience in the following requested:
* Analyzing desktops hardware, software, and operating systems
* Identifying, diagnosing, and resolving issues
* Maintenance of good documentation
* Working with vendors for warranty issues
* Providing support in networked environments
* Collecting requests from customers onsite
Requirements:
* Ability to work an 8am- 5pm shift Monday- Friday
* At least 1 Year experience as a helpdesk or desktop technician
* Must be able to pass 10 year criminal background check & drug screen
* Clean driving record and valid driver's license required
*CompTIA Certification encouraged
* Comfortable with onsite customer interaction
* Physical requirements of position: able to lift up to 70 lbs.
IT Network Solutions Group is an Equal Opportunity Employer with benefits for all Full time employees.
Pay: $15.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 1 year (Preferred)
License/Certification:
- CompTIA A (Preferred)
- Drivers License with a clean driving record (Required)
Ability to Commute:
- Ocala, FL (Required)
Work Location: In person
Salary : $15 - $21