Business Analyst

Note: ITIL/ ITSM and DevOps Mandatory

Role: Business Analyst

Location: Des Moines, IA

Duration: 6 Months

Job Description:

We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).

The BA will play a key role in supporting and documenting the following business processes:

• Statewide and agency-specific service request workflows
• Change management procedures for DoIT staff, including expansion of change and configuration management practices
• CMDB relationship mapping for Configuration Items (CIs) tracked within the system
• Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
• Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
• Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
• Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
  
  

This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.

The Division of Information Technology (DOIT) provides adaptable, secure, and cost-effective technology services and solutions. We manage all IT assets, projects, and resources, and we deliver technology and expertise to support Citizens of Iowa and their families every day. This includes consistently delivering top tier performance and value to citizens as a trusted partner and services provider.

DOIT is committed to the pursuit of creative and innovative solutions that enable our Agency to help Iowans achieve healthy, safe, stable, and self-sufficient lives through the programs and services we provide. We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion, and collaboration. We have fun together, care about each other and take pride in the solutions we provide. We believe in continuously optimizing our processes, refining our solutions, and improving ourselves to the benefit of the Iowans we serve.

If you are passionate about applying your creative and innovative architecture strategies and approaches across the Division of Information Technology enterprise, then this is the role for you!

Responsibilities of business analyst role include but are not limited to:

• work directly with the business and technical teams to gather and document requirements for various Iowa systems and programs.
• Creating, presenting, and maintaining user stories, acceptance criteria, demo expectations and design documents in DHS defined systems.
• Creating/documenting, tracing, maintaining, prioritizing, and assessing changes to business processes and the associated requirements
• Working closely with key decision makers, systems owners, and end users in support of core processes and critical business objectives
• Conducting research to obtain data, analyzing problems to advise and recommend solutions
• Querying and analyzing data to determine solutions, such as installation of alternate methods and procedures, changes in processing methods and practices, or redesign of products or services
• Advising client or department heads on alternate methods of solving needs or problems, and recommending specific solutions
• Working within an agile methodology framework with a focus on delivering value and adjusting rapidly to produce the most effective outcome
• Working closely with all IT organizations and driving projects to successful completion
  
  

A successful candidate for this role is expected to possess the following skills and experience:

• Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts
• Experience in process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
• Experience delivering software as part of an agile delivery team
• Strong ability to work effectively within time constraints, changing priorities, and independently
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Visio
• Experience with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.
• Analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications
• Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis
• Understanding of how to deliver value through realizations of benefits, avoidance of cost, identify new opportunities and modernizing the organization
• Focus on continuous improvement for both the business process and the underlying technologies and system support
• Strong ability to decompose complex
  
  

Skills – Minimum Of 5 Years Of Experience

• Ability to effectively prioritize and execute tasks while under pressure
• Ability to ensure that user expectations are met during the testing process
• Ability to identify and analyze suitable opportunities for test automation
• Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines.
• Create and execute test plan
• Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Azure DevOps , Atlassian’s Jira, IBM’s Rational Team Suite (RTC).
• Business process definition, requirements definition, and development and support of integrated business applications
• Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation
• Demonstrate strong verbal and written communication skills
• Knowledge of business process analysis, techniques, design, and development
• Requirements and Use Case documentation
  
  

Skill

Required / Desired

Amount

of Experience

BA for Service Management, preferably knowledgeable and experienced in ITSM, ITILv4 preferred.

Required

5

Years

Ability to effectively prioritize and execute tasks while under pressure

Required

5

Years

Ability to ensure that user expectations are met during the testing process

Required

5

Years

Ability to identify and analyze suitable opportunities for test automation

Required

5

Years

Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines.

Required

5

Years

Create and execute test plan

Required

5

Years

Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

Required

5

Years

Azure DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC).

Required

5

Years

Business process definition, requirements definition, and development and support of integrated business applications

Required

5

Years

Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation

Required

5

Years

Demonstrate strong verbal and written communication skills

Required

5

Years

Knowledge of business process analysis, techniques, design, and development

Required

5

Years

Requirements and Use Case documentation

Required

5

Years