What are the responsibilities and job description for the Manufacturing IT Support position at IT GuidePoint Corporation (itguidepoint.com)?
Company Description IT GuidePoint Corporation (itguidepoint.com) delivers long-term client value through highly rated independent ERP, Business Intelligence, and IT consulting services. The company specializes in unbiased ERP selection, optimization, and recovery, as well as advanced BI solutions using tools such as Power BI, Snowflake, and Tableau. IT GuidePoint operates without ERP implementation teams on payroll or vendor alliances, ensuring technology recommendations focused solely on client success. The firm is proud of its 5/5 client satisfaction rating and the fact that all clients are willing to refer its services. Applicants can expect to join a consulting organization that values integrity, measurable results, and strong client relationships.
Role Description The Manufacturing IT Support role is a full-time hybrid position based in Vermont, United States, with the flexibility to perform some work from home. This role focuses on providing day-to-day technical support for manufacturing environments, including desktop systems, shop-floor PCs, peripherals, and essential production-related software. Responsibilities include diagnosing and resolving hardware and software issues, monitoring system performance, and escalating complex problems to senior IT staff or external vendors when necessary. The role also involves supporting help desk operations, documenting incidents and resolutions, and contributing to continuous improvement of IT processes to minimize downtime and maintain smooth manufacturing operations. Collaboration with production teams, maintaining clear communication, and following established IT policies and security standards are key aspects of the role.
Qualifications
- Candidates should possess strong Technical Support and Help Desk Support skills, including experience handling user requests and incident management.
- Candidates should possess solid Troubleshooting abilities for hardware, software, and network-related issues in a manufacturing or industrial setting.
- Candidates should possess practical experience with Desktop Computers, operating systems (e.g., Windows), and common productivity and manufacturing-related applications.
- Candidates should possess foundational Information Technology knowledge, including basic networking concepts, security best practices, and system administration principles.
- Relevant experience in supporting IT systems within manufacturing or production environments is highly beneficial.
- Strong communication skills, attention to detail, and the ability to work both independently and collaboratively with cross-functional teams.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Availability to work on-site in Vermont as required, with occasional flexibility for remote work, and willingness to support off-hours or weekend activities when needed.