System Engineer Tier 2

About IT GOAT

Job Title: Systems Engineer

Job Level: Tier II, Levels 1-3

Department: Managed Services

The Tier II Systems Engineer is responsible for maintaining the design, integrity, and resiliency of customer networks, servers, software systems, and cloud solutions. This technical role also handles escalations from the service desk team.

Why IT GOAT?

We are an actively growing IT Consulting company. That looks for self-driven team players who want to continue and grow themselves. If you are a tech-minded individual who wants to be rewarded with opportunities for growth and development, this is the place for you.

IT GOAT provides employees health insurance at an employee cost of $0.00 per pay period, a 401(k) plan with company match, a $15,000 basic life and AD&D, paid vacation, holidays, sick leave, paid family leave, and many other available benefits.

Why IT GOAT is the best place to work?

Your career and growth are boundless. Unlike many companies, our people are put on long-term career plans to keep them moving on in their preferred fields.

The ideal candidate will have strong interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources to meet the assigned tasks for their role.

Applicants must live in the Dallas, TX area and be able to work in our Dallas HQ office. This is an in-office position so all applicants must have reliable transportation to and from home to client sites.

Job Description:

The Systems Engineer is responsible for maintaining the design, integrity, and resiliency of customer networks, servers, software systems, and cloud solutions. This technical role also handles escalations from the service desk team.

Basic Functions:

· Support relating to technical issues involving Microsoft, Apple, and Linux Operating Systems.

· Support of customer networks, business applications, cloud solutions, and phone systems.

· Support of virtual host platforms such as Hyper-V and VMWare.

· Implement and support customer business solutions, and disaster recovery solutions.

· Implement and support remote access solutions such as VPN and Terminal Services.

· Create and update systems documentation.

· Communicate with team and customers as required keeping them informed of incident progress, upcoming changes, and planned outage windows.

Additional Duties and Responsibilities:

· Improve customer service, perception, and satisfaction.

· Ability to work within a technical service team and communicate effectively.

· Develop in-depth knowledge of our solutions and how they relate to the customer experience.

· Document internal and client processes and procedures.

· All work must be documented in service or project tickets.

· Maintain mailing lists and various online outlets to stay up-to-date on technology trends.

Required Knowledge, Skills, Abilities:

· Excellent Interpersonal Skills including listening, speaking, writing, typing, and customer service.

· Ability to quickly diagnose technical issues.

· Ability to multi-task and adapt quickly to change.

· Solid understanding of support tools and techniques.

· Self-motivated and passionate to learn more in order to provide better services to our clients.

Education and Previous Experience:

· Professional Technical Certifications from vendors such as Microsoft, Cisco, SonicWALL, VMWare, and CompTIA.

· BA/BS in a computer related field or equivalent work experience.

· At least 4 years of IT experience.

Job Types: Full-time, Permanent

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Health insurance employee paid
• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Vision insurance
• Health savings account
• Life insurance
• On-site gym and covered parking
• On-site car wash
• Company events
• 12 days earned paid time off
• Company holidays
• Company paid for certifications
• Professional development assistance

Schedule:

• 8-hour shift
• Monday through Friday
• On call – occasional after hours and weekends

Work Location: On-site