What are the responsibilities and job description for the FTE :: Platform Service Manager || Rochester, MN position at IT First Source?
FTE :: Platform Service Manager || Rochester, MN
- Lead end-to-end Microsoft Data & Analytics Platform managed services operations across Fabric, Power BI, Power Platform, Copilot Studio and Azure.
- Own service governance, intake management, prioritization, capacity planning, SLA adherence and executive reporting.
- Establish and manage support operating model, escalation framework, service improvement plans and stakeholder communications.
- Drive proactive platform adoption, operational excellence, risk management, security compliance and platform roadmap alignment.
- Coordinate cross-functional engineering, security and support teams to deliver scalable and reliable platform services.
Thanks, IT First Source
Salary : $160,000 - $180,000