What are the responsibilities and job description for the AWS Platform Support Consultant || New Jersey || Direct Hire position at IT First Source?
AWS Platform Support Consultant || New Jersey || Direct Hire
The production support consultant role delivers BAU and production support for AWS infrastructure and batch processing workloads, ensuring high availability, operational stability, and on-time completion of scheduled runs.
Support Requirements
- Monitoring & Incident Management Continuous monitoring of AWS environments and batch schedules. Rapid triage and resolution of incidents and job failures, including execution of reruns/recoveries within approved procedures.
- Coordination & Service Restoration Engage and coordinate with engineering and dependent teams to restore service during complex incidents. Maintain clear, structured communication throughout.
- Change & Release Support Support deployment activities including pre/post-implementation checks and rollback execution as needed.
- Documentation Create and maintain runbooks, SOPs, troubleshooting guides, and escalation paths to ensure operational continuity across shifts.
- SLA Accountability: Ensure critical batch jobs complete within agreed cutoffs and incident response/restoration targets are met.
- Actively track and improve through rapid diagnosis.
- Reduce repeat incidents through rigorous RCA and implementation of preventive actions.
Required Competencies & Experience
- AWS Platform Support Hands-on experience supporting production workloads on AWS. This includes working knowledge of core services such as EC2, S3, Lambda, CloudWatch, IAM, VPC networking, and the ability to interpret AWS console/CLI outputs for troubleshooting infrastructure issues in real time.
- Batch Scheduling & Job Management Solid understanding of enterprise batch scheduling concepts including job dependencies, sequencing, retry logic, processing windows, cutoff management, and failure handling. Ability to interpret job logs, identify upstream/downstream impacts, and execute controlled reruns.
- SQL Proficiency Ability to write and execute basic SQL queries for operational validation and incident troubleshooting.
- Python & automation experience.
Thanks, IT First Source
Salary : $80,000 - $140,000