What are the responsibilities and job description for the Desktop Support Specialist position at IT Engagements, Inc.?
Greetings from IT Engagements!
IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.
Job Description
Job Title: Desktop Support Specialist
Location: Elizabethtown, NC (Onsite) Relocation: EST Zone only Experience: 8 years (Not less than 8 years)
Duration: 12 Months Interview: Video Visa: H1B, GC, GCEAD, H4EAD, USC Requested Qualifications:
IT Engagements is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have an immediate opening for the below position with one of our premium clients.
Job Description
Job Title: Desktop Support Specialist
Location: Elizabethtown, NC (Onsite) Relocation: EST Zone only Experience: 8 years (Not less than 8 years)
Duration: 12 Months Interview: Video Visa: H1B, GC, GCEAD, H4EAD, USC Requested Qualifications:
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installing and imaging new computers and loading of appropriate software for customers.
- Installing local and network printers and other peripherals and configuration of same.
- Migrating data and user profiles.Identify, document, and track software defects using issue tracking tools (e.g., Jira, QC, ADO).
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system
- Comfortable with traveling for the role.