CCM Document Specialist (NO H1B)

Greetings from IT Engagements

Job Title: CCM Document Specialist (NO H1B)

Location: Alpharetta, GA,Omaha NE, Stafford TX, Berkeley Heights, NJ

About the Role:

We seek a skilled and experienced Customer Communications Management (CCM) Document Specialist to join our team. As a CCM Document Specialist you will be responsible for designing, developing, and implementing solutions using CCM applications such as, Quadient and Exstream. Your role will involve working closely with cross-functional teams to enhance customer communication processes and ensure the delivery of personalized and engaging communications.

Key Responsibilities:

• Solution Development: Design, develop, and maintain CCM solutions using Quadient or Exstream applications to meet business requirements.

• Data Transformation: Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.

• Template Design: Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.

• Integration: Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.

• Quality Assurance: Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.

• Documentation: Maintain detailed documentation of CCM configurations, templates, and processes.

• Collaboration: Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.

• Training: Provide training and support to end-users on CCM applications and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in developing CCM solutions using Quadient or Exstream.

• Strong knowledge of SQL for data manipulation and retrieval.

• Proficiency in XML and data transformation.

• Familiarity with Microsoft Word for template design and document generation.

• Excellent problem-solving skills and attention to detail.

• Effective communication and teamwork abilities.

• Ability to work independently and meet project deadlines.

Preferred Skills:

• Experience with other CCM tools or platforms.

• Knowledge of scripting languages (e.g., JavaScript, VBScript).

• Understanding of document composition and variable data printing.

Thank you

vinaya@itengagements.com

Job Type: Contract

Pay: $70.00 - $75.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $70 - $75