What are the responsibilities and job description for the IT Support Analyst ( end user support ) position at IT Associates, Inc.?
Our client is a global network of experts providing lifekeeping therapy, online counseling, and medical evaluations to support children with autism and their families.
In this IT Support Analyst role, your daily problem-solving directly empowers our dedicated professionals to deliver life-changing care without missing a beat.
Work Environment & Travel
- The positon is mostly Onboarding/offboarding employees/Reconfiguration of devices/ User privisioning /M 365 and Intune support.
- Role reports to IT Director. Needs someone who can work independantly
- Approximately 80% remote and 20% local travel ( expenses paid )
- Nashville serves as the primary IT hub.
- Required to visit each company location approximately once per month to provide onsite support, perform device deployments, assist with projects, and maintain relationships with local users.
- Support eight locations: Nashville, Cookeville, Crossville, Manchester, McMinnville, Clarksville, Jackson (TN), and Hopkinsville (KY).
- Occasional after-hours support may be required.
Position Summary
The IT Support Analyst provides end-user support across a Microsoft 365 environment, including Microsoft Intune administration, user account management, device deployment, and troubleshooting. This role supports employee onboarding and offboarding, endpoint configuration, and day-to-day IT operations while also contributing to technology and infrastructure projects. The position is approximately 60% project-based work and 40% user support, with strong growth potential into a future lead role.
Qualifications
- 3 years of IT support, IT Admin, desktop support, end user or help desk experience.
- Strong experience with Microsoft 365 administration.
- Hands-on experience with Microsoft Intune.
- Experience managing user accounts and access permissions.
- Knowledge of Windows endpoint administration and troubleshooting.
- Strong communication, customer service, and problem-solving skills.
- Ability to manage multiple priorities and work independently.
Preferred Qualifications
- Experience with Microsoft Purview and security/compliance monitoring.
- Experience with Exchange Online, Entra ID (Azure AD), Teams, and SharePoint.
- Microsoft certifications preferred.
- Bachelor's degree in IT, Computer Science, MIS, or related field preferred.
Key Responsibilities
- Administer and support Microsoft 365 technologies.
- Manage Microsoft Intune device enrollment, configuration, and compliance.
- Create, modify, and disable user accounts and permissions.
- Coordinate employee onboarding and offboarding processes.
- Configure, deploy, and reconfigure laptops, desktops, and mobile devices.
- Troubleshoot hardware, software, network, and connectivity issues.
- Respond to support tickets and provide exceptional customer service.
- Support printers, local office technology, and network equipment.
- Participate in IT projects, upgrades, and process improvements.
- Document procedures and technical solutions.
- Assist with IT equipment procurement and asset lifecycle management.
- Monitor security events; experience with Microsoft Purview and security log monitoring is a strong plus.
- Travel to company locations as needed for onsite support.
Additional Information: The anticipated salary range for this position is 70-75K. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. The total compensation package for this position may include an annual performance bonus. A range of medical, dental, vision, retirement, paid time off, and/or other benefits are available.
Salary : $65,000 - $75,000