What are the responsibilities and job description for the Desktop Support position at IT Accel, Inc?
Onsite in Jersey City
Job Specifications :
- Assist and manage day-to-day requests using ZenDesk, our support request system
- Maintain and support various client technologies, such as Meeting/iPad Support, workstation setups, Mobile device configuration
- Cater to various on sites' audio-visual needs, including set-up, testing and maintenance
- Adhere to IT policies and procedures to ensure consistent quality of service
Skills:
- Working knowledge of client technologies, such as:
- Mac OSX
- Mobile Device iOS and Management
- Microsoft Office Suite
- Excellent communication/customer service skills both written and verbally
- Communication technologies, such as LAN/Wireless LAN
Role Characteristics:
- Strong understanding of customer needs and satisfaction
- Ability to communication effectively, both verbal and written
- Excellent interpersonal skills and willingness to embrace our culture