Desktop Support

Job Specifications :

• Assist and manage day-to-day requests using ZenDesk, our support request system
• Maintain and support various client technologies, such as Meeting/iPad Support, workstation setups, Mobile device configuration
• Cater to various on sites' audio-visual needs, including set-up, testing and maintenance
• Adhere to IT policies and procedures to ensure consistent quality of service

Skills:

• Working knowledge of client technologies, such as:
  • Mac OSX
  • Mobile Device iOS and Management
  • Microsoft Office Suite
• Excellent communication/customer service skills both written and verbally
• Communication technologies, such as LAN/Wireless LAN

Role Characteristics:

• Strong understanding of customer needs and satisfaction
• Ability to communication effectively, both verbal and written
• Excellent interpersonal skills and willingness to embrace our culture